Job vacancy: Appointment Administrator, Gateshead Health NHS Foundation Trust, Gateshead

Job summary

Main area

Appointment Administrator

Grade

NHS AfC: Band 2

Contract

Permanent

Hours

Full time
Part time
Job share
Flexible working
Home or remote working
Compressed hours
Other

37.5 hours per week (Flexible to meet service needs. Monday to Sunday 8am until 8pm)

Job ref

297-6426265

Employer: Gateshead Health NHS Foundation Trust
Employer type: NHS
Site: Bensham Hospital
Town: Gateshead
Salary: £22,383 per annum pro rata
Salary period: Yearly
Closing: 02/08/2024 23:59

Appointment Administrator

NHS AfC: Band 2

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Detailed job description and main responsibilities

To actively monitor available Outpatient appointments on an ongoing basis and provide information and data to OPD Team Leaders, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times

To utilise available Outpatient slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times

To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets

Person specification

Qualifications and Experience

Essential criteria

• Good level of education 3 GCSE’s grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative setting
• Experience of using a computer to input and retrieve information
• Excellent communication skills, verbal and written

Desirable criteria

• Patient Administration System (PAS) experience
• Experience of working with the public
• Experience of booking and appointment systems
• Understanding of confidentiality in an NHS environment

Qualifications and experience

Essential criteria

• Good level of education and significant relevant experience in an administrative setting
Experience of using a computer to input and retrieve information
Excellent communication skills both written and verbal

Desirable criteria

Patient Administration System (PAS) experience
Experience of working with the public
Experience of appointment booking systems
An understanding of confidentiality and NHS policies

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.