Job summary
- Main area
- Administrative Staff
- Grade
- NHS AfC: Band 2
- Contract
- 9 months (Fixed term end date of 11 May 2025)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-6194254
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £22,383 Per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Appointments Administrator
NHS AfC: Band 2
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
To provide a high quality Administration service to the Out-patients department. To serve and support all patient attending for an outpatient appointment.
Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. You are requested to consider this when making your application. Please visit Gov.UK for further information.
Main duties of the job
- Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
- Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
- Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient’s service
- Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
- Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
- Ensuring photocopying is readily available and monitored to reduce waste.
- Ensuring Fu appointments are booked correctly selecting the right media type.
- Ensuring when directed, patients' are placed on a PIFU pathway and into Partial Booking.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
- Arriving and booking of patient’s appointments for their outpatient attendance at various locations around the Trust including offsite and that all patients personal data is correct on all systems that we manage.
- Ensuring outcomes, procedure coding and DNA and managed correctly and proactively as per policy.
- Workload is prioritised by the team leads and tasks are directed accordingly to staff in order to meet needs of the outpatient’s service
- Ensure clinics are set up with the record and the clinic slip or any other correspondence needed for the clinic. Missing records a history sheet and labels will be provided.
- Emails to be monitored and responses for requests of extra clinics are to be highlighted to a senior nurses.
- Ensuring photocopying is readily available and monitored to reduce waste.
- Ensuring Fu appointments are booked correctly selecting the right media type.
- Ensuring when directed, patients' are placed on a PIFU pathway and Partial Booking
Person specification
Essential
Essential criteria
- • Significant Administrative Experience
- • Good level of education 3 GCSE’s grade A-C or equivalent NVQ
- • Experience of appointment systems
- • Experience of using a computer to input and retrieve information
Desirable criteria
- careflow Knowledege
- NVQ Level 3
- • Experience of working in an outpatient environment.
Essential
Essential criteria
- • Excellent organisational skills with attention to detail
Desirable criteria
- • An understanding of confidentiality within an NHS environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Makepeace
- Job title
- Manager
- Email address
- [email protected]
- Telephone number
- 0191 4452743
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