Job summary
- Main area
- 317 Chest Medicine Specialty - FH
- Grade
- Band 4
- Contract
- Fixed term: 12 months (from date of appointment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2024-26-019
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 04/08/2024 23:59
- Interview date
- 15/08/2024
Employer heading
Cancer Care Co-ordinator
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
As a Cancer Care Co-ordinator you will be responsible for supporting Medical/ Nursing team (Nurse Specialists) to support appropriate patients referred to the Lung cancer team across the Newcastle upon Tyne Hospitals NHS Foundation Trust (Nursing service within the Thoracic Medicine Unit).
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
- Interview Date Thursday, 15 August 2024
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
An exciting opportunity has arisen within the Cardiothoracic Directorate for a 12-month position as a Cancer Care Co-ordinator. This post will support the Cancer Care Specialist Nurses within the Thoracic Medicine unit and duties will include:
- Managing appointments and queries;
- Answering and returning calls to patients, GP surgeries, district nurses, nurse specialists and secretaries;
- Booking tests for patients undergoing investigations;
- Complete referral proformas;
- Ensure patients have follow up plans;
- Prioritise workload;
- Work under supervision of nurse specialists;
- Coach Patients and carers on how to make contact;
- Complete holistic needs assessments with patients.
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess.
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern.
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Qualifications & Education
Essential criteria
- • GCSE English language and Mathematics (Grades 9-4) or equivalent qualification / experience
- • NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
Desirable criteria
- • Coaching or teaching qualification
- • Full European driving licence
Knowledge & Experience
Essential criteria
- • Relevant health or social care experience or equivalent
- • Experience of multi professional working
- • Knowledge of a range of work procedures and practices
- • Knowledge of a full range of IT systems
- • Ability to work to tight deadlines
- • Understanding of patient-centred care
- • Understanding of health/social care environment
Skills & Abilities
Essential criteria
- • Effective communication skills
- • Excellent organisational skills
- • A flexible approach to working
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Courtney Briggs
- Job title
- Cancer Care Coordinator
- Email address
- [email protected]
- Telephone number
- 0191 2139463
- Additional information
Jacqueline Martin
Administration Manager
0191 2448496
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