Job summary
- Main area
- 317 Cardiology Specialty - FH
- Grade
- Band 2
- Contract
- Permanent: 1 x Fixed Term until 30 August 2025
- Hours
- Full time
- Part time
- Job share
- Job ref
- 317-2024-35-02-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Freeman Hospital
- Town
- 317 01 Freeman Hospital
- Salary
- £23,615 pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
- Interview date
- 10/09/2024
Employer heading
![The Newcastle upon Tyne Hospitals NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/168.png)
Clerk Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are delighted to be able to offer a number of Clerk/Receptionist roles within Cardiothoracic Services at both the Freeman Hospital and Royal Victoria Infirmary. These roles are crucial to providing an efficient and effective service to our patients across our Echo, ECG, Pacing and Lung Function Departments.
We are looking for highly motivated and enthusiastic individuals who can demonstrate a high standard of customer care, administrative skill and are strong team players.
If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. The role will directly impact the patient experience and will be part of providing their delivery of care. You will need to be able to think independently and be empathetic. You may be required to work across both sites as part of the role.
- Interview Date Tuesday, 10 September 2024
- Full- and part time hours available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The successful candidates will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do.
You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.
The successful candidates will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings, and completing mandatory training.
Positions available include full-time, part-time, permanent and 1 x Fixed Term until 30 August 2025
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered
- To continue to develop and maintain competencies in all areas of work
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
Knowledge
Essential criteria
- NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience
Desirable criteria
- Knowledge of hospital patient administration systems (eRecord)
Experience
Desirable criteria
- Previous reception/clerical experience in a similar environment
- Experience in a customer care role
Skills
Essential criteria
- Good literacy and numeracy skills
- Keyboard skills
- IT skills in windows based applications
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jackie Martin
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0191 2448496
- Additional information
Michael Dennis
Team Lead
0191 223 1614
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