HealthJobsUK

Job overview

We are delighted to be able to offer a number of Clerk/Receptionist roles within Cardiothoracic Services at both the Freeman Hospital and Royal Victoria Infirmary. These roles are crucial to providing an efficient and effective service to our patients across our Echo, ECG, Pacing and Lung Function Departments.

We are looking for highly motivated and enthusiastic individuals who can demonstrate a high standard of customer care, administrative skill and are strong team players.

If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care.  The role will directly impact the patient experience and will be part of providing their delivery of care. You will need to be able to think independently and be empathetic. You may be required to work across both sites as part of the role.

• Interview Date Tuesday, 10 September 2024
• Full- and part time hours available 
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The successful candidates will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do.

You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must.

The successful candidates will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings, and completing mandatory training.

Positions available include full-time, part-time, permanent and 1 x Fixed Term until 30 August 2025

Working for our organisation

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.