Crynodeb o'r swydd
Teitl cyflogwr
Customer Care Coordinator
NHS AfC: Band 3
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
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Trosolwg o'r swydd
Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way. We are looking to fill a full time 24 hour position.
The main focus of this role will be to identify groups of patients to help improve their care, and to maintain accurate coding and list of these patient groups. Project work.
The successful candidate will be based at Northumbria Way but will work as part of a team across NPC Practices providing cover during periods of leave.
Prif ddyletswyddau'r swydd
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
To collect and input data from both paper and electronic correspondence to EMIS/System One, extract appropriate clinical details from medical correspondence and other relevant documents received by the practice, within set time-scale, applying practice specific/ local/national and international clinical coding conventions.
Use judgment to translate cases where the information included is not readily codable.
Gweithio i'n sefydliad
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Appointees will have a nominated base site within NPC as we appreciate continuity and teamwork is vital to effective primary care. As a large multi-site organisation we benefit from offering cross site support and the opportunity to work flexibly across our practices. We also offer evening and weekend working which further enhances flexible working opportunities.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- The post-holder will assist in the implementation of patient care both direct and non-direct by answering telephone calls and navigating patients as appropriate, analysing information typically in the form of discharge summaries and correspondence from clinicians/departments both within and outside of our organisation to ensure the data is coded and filed correctly.
- The post-holder will answer telephone calls & respond to all enquires directing the public as appropriate.
- They will provide general admin and secretarial support to the practices, including processing patient referrals and dealing with general enquires from patients and clinicians.
- To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Basic Skills Maths and English Level 2 (A-C GCSE equivalent)
- NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or experience
Experience
Meini prawf hanfodol
- Experience of working within a healthcare setting
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Julie Lazenby
- Teitl y swydd
- Clinical Operations Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01670 737283
Rhestr swyddi gyda Northumbria Primary Care yn Gwasanaethau gweinyddol neu bob sector