Job summary
- Main area
- Addictions
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 263-SCG24-065-HN
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Sextant House
- Town
- Blyth
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
Due to staffing changes, a full-time (37.5hrs over 5 days) Band 2 Administration Assistant post has arisen within the Northumberland Recovery Partnership (NRP) admin team based at Sextant House in Blyth.
To also provide reception/meet & greet , call handling, patient travel reimbursement, process clinic update letters/emails, deal with day to day queries and update patient information systems as well as tasks such as filing/scanning/uploading, note taking, handling incoming/outgoing post and other work as directed.
There will be a requirement to provide cover at other team bases so own transport would be an advantage.
There may be opportunity to work remotely on occasion, depending on staffing levels and service demands.
Main duties of the job
This post is partly funded by Commissioners so has specific duties relating to issuing regular update letters to GP's from clinical caseloads.
Key skills:
- Experience in a customer/patient and service user focused environment
- Excellent communication and interpersonal skills
- A good knowledge of Microsoft Word/Office packages
- Good verbal and written communication skills
- Ability to be self-directed, motivated and be able to contribute positively within a team
- Resilient and calm in difficult situations
- Well organised and structured
- Able to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 16th July 2024
Closing date : 23rd July 2024
We welcome your application.
Person specification
Education and Qualification
Essential criteria
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable criteria
- NVQ Level 2 or equivalent
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable criteria
- NVQ Level 2 customer care
Experience
Essential criteria
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable criteria
- Office experience
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Anne Sherriffs
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 07880054215
- Additional information
Rebecca Crowe, Admin Team Lead, 07977 042698
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