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Job overview

NHS Continuing Healthcare (CHC) is a package of continuing care that has been arranged and funded solely by the NHS to meet a person’s physical and mental health needs arising from disability, accident or illness.

It is for vulnerable people with complex, intense and unpredictable needs or people who are rapidly deteriorating and possibly entering a terminal phase.

NHS Frimley ICB is seeking an experienced, highly motivated and enthusiastic individual to join their established team of administrators to support in the processing of Continuing Healthcare and Funded Nursing Care assessments and reviews. This role will encompass varied duties, including for example, supporting the nurse assessors with the management of assessments and reviews, diary management, requesting and collating information, the preparation of agendas and taking minutes and following up on actions as required.  Undertaking enquires as and when necessary, for the head of service, senior managers, the team and the department.

The post holder will be required to prioritise tasks throughout the day and demonstrate the ability to communicate sensitively when sharing and recording information of a confidential nature.

Main duties of the job

Provide specialist secretarial/administration support and advice to the teams and/or Sector by:

Acting as a point of contact for the East Berkshire CHC Team, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously; this may involve telephone calls of a distressing nature on a regular basis.

 Sorting and prioritising all incoming mail and e-mail, distributing as appropriate and creating outgoing correspondence in a timely manner.

Undertaking administrative duties such as photocopying, scanning and mail-out distributions.

 Dealing with referrals for CHC/Funded Nursing Care (FNC) determinations/reviews by telephone, email, in writing on behalf of the CHC Team.

 Preparing meeting agendas and ensuring all relevant papers and briefings are available.  Taking the minutes, typing and distributing them in a timely manner.

 Providing administrative support in the preparation of applications for CHC funding in East Berkshire and producing notification letters on outcomes.

Performing all administrative and secretarial duties to support the CHC Team to assist in a range of department initiatives, initiating procedures where appropriate to improve the efficiency of the service.

Working for our organisation

NHS Frimley Integrated Care Board was formed on 1 July 2022 under the Health and Care Act 2022, replacing NHS Frimley Clinical Commissioning Group.

The ICB is the new statutory NHS organisation responsible for planning and delivering health and care services. It will work collaboratively with partner organisations including the voluntary, community and social enterprise sector, people and communities across the Frimley Health and Care Integrated Care System (ICS).

We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles.

We are committed to delivering a trustworthy, flexible and responsible staff culture.

Benefits include:

• Fringe HCAS payment
• NHS Pension Scheme
• Agile Working; currently 1 day a fortnight office based.

Supportive team, flexible working arrangements and access to NHS leadership development and training opportunities