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Detailed job description and main responsibilities

• To work as part of a clinical team assisting the Patient Pathway Coordinators/Assistants to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy. To provide administrative support to consultant/clinical teams.
• To ensure that the information on is recorded accurately and comprehensively on the Trust PAS system(s).
• Disseminate patient and healthcare professional correspondence in a timely manner, including clinical correspondence and discharge summaries, to achieve quality measures.
• Meet and great patients to the CAPD reception, booking and recording patient appointments as required.
• Adhere to systems for the tracking of healthcare records and X-rays. This includes ensuring patients’ records are available to clinical staff as required in adherence with the Trust Medical Records Policy. The postholder will keep the computer tracking system updated, ensuring that any medical notes in your possession are kept in numerical or alphabetical order and that they are kept in a non-public area and that all patient documentation is filled in patients’ notes &/or transferred to appropriate ward, medical records &/or other departments as required
• Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.  As appropriate escalate issues and complaints that may arise. v
• Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
• To undertake additional administrative tasks and responsibilities within the specialty/clinical directorate as required.
• Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, and Uniform Policy, taking appropriate account of patients’ rights and diversity and ensuring fair access to services.

The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject   to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job.