Job summary
Employer heading
Senior Administrator
NHS AfC: Band 4
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
An exciting and interesting opportunity has arisen for a Senior Administrator to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as Team Administrator at the Northwest Surrey Home Treatment Team Service, based in Staines.
We are a community-based service, providing 24/7 specialist treatment and support for people who have severe and enduring mental health problems. We offer home visits to people in North West Surrey who are aged between 18 to 65 years and suffering from a mental health crisis.
Main duties of the job
The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team. This is a great opportunity, if you would like to be part of forward-thinking team. You will need to have good organisational and interpersonal skills, an eye for detail and experience in a busy office environment. We are looking for a person who is well organised with good communication skills, a good team worker, hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.
The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), using the staff E-rostering and ESR systems, supporting clinical staff, filing, photocopying, sorting post, scanning and uploading documents, liaising with patients, GPs and medics, stationary & clinical supplies, scribing meeting notes, dealing with enquiries by email and letter, telephone and typing letters. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne, ESR and E-Rostering would be desirable.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.
We look forward to receiving your application!
Detailed job description and main responsibilities
Take and transcribe a wide range of meeting minutes in an accurate and timely manner
Receive and process referrals to the relevant clinician and system(s)
Provide day to day supervision and monitoring of workload for Band 2 and 3 administrators
Update case notes on patient record system as required
Undertake regular managerial supervision and appraisal of administrators within the team, in conjunction with Band 5, if applicable
Provide secretarial support to the team, as required, i.e. arranging meetings, ESR approvals, diary management, monitoring cover arrangements, arranging agency workers, logging incidents onto DATIX etc.
Monitor annual leave requests and sickness absence for manager, as required
Extract data from data warehouses i.e. DART
Manage recruitment process for band 2 and 3 admin vacancies
Type up reports incorporating graphics and tables as required
Type all letters dictated or provided by the team
Book appointments on the patient record system for clinics and individual consultations
Answer telephone calls and relay any messages in a timely manner
Creating bespoke documents for the team, such as leaflets etc.
Arrange team events, as required
Monitor data quality of administrative input
Person specification
Essential
Essential criteria
- 4 years’ experience of clerical and administrative work requiring a high degree of accuracy and working in accordance with policies/procedures
Person Specification
Essential criteria
- Suitable for someone who is able to co-ordinate work effectively and provide support, motivation and guidance to other team members. Suitable for someone who is passionate about providing excellent customer service.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Carol Lucas
- Job title
- Locality Lead Administraor
- Email address
- [email protected]
- Telephone number
- 07976 989327
- Additional information
Nicholas Chiduza - Service Manager - [email protected]
List jobs with Surrey and Borders Partnership NHS Foundation Trust in Administrative Services or all sectors