Job summary
- Main area
- General Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 151-KMU18
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Wexham Park Hospital
- Town
- Slough
- Salary
- £24,008 - £25,553 Per annum Incl. HCAS (pro-rata)
- Salary period
- Yearly
- Closing
- 30/07/2024 08:00
Employer heading
Outpatients Bookings Officer - General Medicine
Band 3
Job overview
The post holder will be responsible for booking outpatient appointments over the Trust sites for the Medicine Directorate. They will have an active role in booking of appointments for Respiratory, Cardiology, Cardiology Rehab, Dermatology, Stroke, Renal and Haematology.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Rescheduling of appointments due to annual leave/other commitments
- Liaising with clinical admin
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE english & Maths or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ level 2 administration or equivalent practical knowledge
- Knowledge of medical terminology
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
Experience
Essential criteria
- experience of working in a hospital or busy office environment
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable criteria
- NHS experience
- Call centre experience
- Previous bookings experience
- Use of EPIC or other electronic healthcare system
Special Requirements
Essential criteria
- Flexible, adaptable and ability to manage change
- Good understanding of patient confidentiality
- Good attendance record
- Being able to multi task and use own initiative
- Good communication skills
- Excellent IT/microsoft office skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Victoria Browne
- Job title
- Patient Pathway Co-ordinator
- Email address
- [email protected]
- Telephone number
- 07887293372
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