Job summary
- Main area
- Learning Disabilities
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 18 months (FTC 18 Months)
- Hours
- Part time - 15 hours per week
- Job ref
- 325-6421702-PLD
- Employer
- Surrey and Borders Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Gatton Place
- Town
- Redhill
- Salary
- £23,575 Incl. 5% Fringe HCAS, pa, pro rata.
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Assistant Administrator
NHS AfC: Band 2
Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
18 Month Fixed Term, Part Time, 15 hours per week, Band 2 Assistant Administrator for Fetal Alcohol Spectrum Disorder team.
The job makes better lives by ensuring that the FASD team has efficient and appropriate administrative support to enable them to provide the best clinical support possible to people who use our services.
Main duties of the job
To ensure the smooth running of the office by providing efficient administrative support for the FASD team including the FASD Service and Clinic Leads and the FASD Lead Administrator, as well as the wider team (Clinical Psychologist, Speech and Language Therapist, Trainee Clinical Psychologist, Assistant Psychologist, and Honorary Placement Student). To act as a receptionist for visitors to the FASD service and to assist in receiving and dealing with telephone and email enquiries.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.
We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.
Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.
For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Please note if the role has been advertised as a Home Working Contract Only - Eligibility to high cost area supplement is conditional upon candidates residence and will be discussed on offer.
We look forward to receiving your application!
Detailed job description and main responsibilities
- To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.
- To effectively respond, in a timely manner, to queries from people who use the services, carers and visitors.
- Liaise and maintain pleasant and collaborative working relationships.
- To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
- To be able to use System 1(S1), and other health record systems. This will include checking client data to ensure it is synchronised correctly, checking client appointments as well as uploading clinical information on to S1 as required.
- To photocopy, fax and send out clinical correspondence.
- To tactfully exchange verbal and written information with clients and staff.
- To take and pass on accurate messages via telephone calls/messages from visitors when necessary.
- To be aware and sensitive towards those from different ethnic and cultural backgrounds.
- To report issues which need management attention.
- To implement Trust and team policies/procedures and propose changes to practices if necessary.
Person specification
Education
Essential criteria
- Educated to GCSE level or equivalent
Experience
Essential criteria
- 1 year experience working in an office environment.
Experience
Essential criteria
- Experience of developing and establish effective working relationships.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Alexandra Carlisle
- Job title
- FASD Clinic Lead
- Email address
- [email protected]
- Telephone number
- 01737 288813
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