Job summary
- Main area
- Physiotherapy
- Grade
- AfC Band 6
- Contract
- 7 months (Fixed Term Contract ending 28-Feb-2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-JH-EMF18340-B6
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £39,205 - £47,084 (per annum) includes high cost area supplements (HCAS)
- Salary period
- Yearly
- Closing
- 01/05/2025 23:59
Employer heading
Business and Bookings - Lead (Physiotherapy)
AfC Band 6
Job overview
Due to maternity leave, an exciting opportunity has arisen for a candidate with previous experience of management, administration and bookings to apply for this role.
The postholder must have a working knowledge of longer term planning, management and reporting of waiting lists and other KPIs and the impact of this on the 18 week pathways for Physiotherapy and other SBUs.
Main duties of the job
The postholder will be responsible for ensuring that a comprehensive Physiotherapy Outpatient appointment service is provided for all patients accessing Physiotherapy. The post holder is also responsible for managing and organising staff within the Physiotherapy Booking Team, ensuring a high level of service is provided to patients and other customers including Trust staff and the most efficient utilisation of appointments and waiting lists (over 70 clinics per week).
This post also provides a range of secretarial and organisational support to the Physiotherapy Department, the Head of Physiotherapy / Therapies as well as being responsible for the writing, implementation and compliance of standard operating procedures (SOPs) and booking policies for the Physiotherapy Booking Team
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
The post holder will be responsible for managing the day to day operation of the Physiotherapy Booking Team, with specific responsibility for booking outpatient appointments for patients within Physiotherapy.
The post holder will ensure that the reporting and escalation of issues are delivered in a timely manner to the Physiotherapy managers. The post holder will have direct line management responsibility for the Physiotherapy Booking Team.
The postholder will also look at longer term planning, management of waiting lists and waiting list KPI’s and the impact of this on 18 week pathways for other SBU’s.
SuperUser / Lead within Physiotherapy Outpatient Bookings for APAS / Cerner.
The Business Support Lead is responsible for ensuring that a comprehensive Physiotherapy Outpatient appointment service is provided for all patients accessing Physiotherapy. The post holder is also responsible for managing and organising staff within the Physiotherapy Booking Team, ensuring a high level of service is provided to patients and other customers including Trust staff and the most efficient utilisation of appointments and waiting lists (over 70 clinics per week).
The Business Support Lead also provides a range of secretarial and organisational support to the Physiotherapy Department, the Head of Physiotherapy / Therapies.
The post holder will possess a comprehensive knowledge of a wide range of policies and procedures; this will include the Trust’s Access Policy, management of waiting lists, data quality and validation processes. An advanced knowledge of other relevant software programs including APAS/Cerner, eRS, Badgernet and DATIX is also required.
They will be responsible for the writing, implementation and compliance of standard operating procedures (SOPs) and booking policies for the Physiotherapy Booking Team and ensure that staff have the required training to ensure compliance against these. These will impact across the Trust.
The ability to identify a wide range of problems and come up with solutions is a key requirement of the role as is the ability to use own initiative, and plan own workload and that of the staff that they line manage.
Works on own initiative, specialist in Physiotherapy booking and waiting list management
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent experience.
- Post graduate qualification
- IT qualifications such as CLAiT or equivalent experience including an advanced knowledge on Word, Excel and Power Point.
Knowledge
Essential criteria
- Experience of operational management in a customer service environment
- Experience of managing and developing a team
- Advanced keyboard skills, word processing and audio typing qualifications
- Experience using Microsoft Word
- Understanding of medical conditions and terminology.
- Audio typing
- Ability to prepare reports using a variety of formats: Word,Excel and powerpoint
- Ability to analyse and interpret data
- Excellent customer care skills and experience of handling complaints
- Knowledge of healthcare environment
- Knowledge of e referral. Experience in using APAS,eRS and other IT systems
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Liora Jackson
- Job title
- Superintendent Physiotherapist
- Email address
- [email protected]
- Telephone number
- 01483464819
- Additional information
For further information please contact: Liora Jackson, Superintendent Physiotherapist:
[email protected] or 01483 464 819
If you have problems applying, contact
- Address
-
Royal Surrey Foundation Trust
- Telephone
- 01483 571122 Ext 2478
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