Job summary
- Main area
- Emergency Depeartment
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 21 hours per week
- Job ref
- 384-SB-EMF12589-H
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £25,329 - £26,958 per annum pro rata inc HCAS
- Salary period
- Yearly
- Closing
- 13/11/2024 23:59
Employer heading
ED Reception Team Leader
Band 3
Job overview
Band 3 Reception Team Leader - Emergency Floor
We are looking for 4 Reception Team Leaders (21 hrs per week) to work within our friendly reception desks across the Emergency Floor (A&E, EAU, AEC & Guildford Ward). You will work as part of the Emergency Floor’s multi-disciplinary team, providing a 24 hour Reception service
The successful candidates will support and deputise for the Reception Manager and duties will be of a varied nature in accordance to the needs of the Emergency Department.
Main duties of the job
The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative and working with confidential information, showing attention to detail and the ability to work accurately. A confident and assertive personality will be an asset.
The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognizing that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Detailed job description and main responsibilities
To support the Reception Manager in providing and co-ordinating an efficient and comprehensive reception, administrative and information collection service for the Emergency Department.
To ensure that all departmental and Trust processes are adhered to and followed. The post holder will be responsible for the training and development of their team to maintain a high level of customer support at all times.
Person specification
Qualifications
Essential criteria
- General education to GCSE level.
Knowledge and Experience
Essential criteria
- Previous experience in patient contact position.
Desirable criteria
- Previous NHS experience in an admin role
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Laurie Curran
- Job title
- Reception Manager
- Email address
- [email protected]
- Telephone number
- 01483 571122
- Additional information
Ext: ext 4215
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