Job summary
- Main area
- Access and Medicine
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 384-SB-EMF16574
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £23,575 Per annum (pro rata) inc HCAS
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
Ward Receptionist - Acute Medical Ward
Band 2
Job overview
To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.
Main duties of the job
To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.
The post holder is expected to organise their workload in accordance with the demands of the Department.
To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times.
He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
Hours per week: 22.5 Job Type: Permanent
We are looking for an enthusiastic, committed and hardworking person to join Medicine Ward. This environment will provide successful candidates with opportunities to develop new skills and knowledge in a busy, acute medical ward. Motivated candidates will be supported to work with the clinical team providing clerical support to the ward and medical staff. Main duties will be to answer the telephone and carry out general reception duties
Suitable candidates will ideally have: Excellent communication skills • friendly and hardworking with excellent IT skills.
This is for 22.5 hours per week with fixed three day shift 7-3 on Mondays, Thursdays and Fridays.
If you require any further information, please contact Receptionist Team Leader, Asha Gurung on 01483571122 Extension 4076.
Person specification
Qualifications
Essential criteria
- Good standard of general education
Desirable criteria
- Grade C or above GCSE/equivalent
- English language
- Basic food hygiene certificate
Knowledge
Essential criteria
- Previous experience in a reception or other customer-facing role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Asha Gurung
- Job title
- Receptionist Team Leader
- Email address
- [email protected]
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