Crynodeb o'r swydd
- Prif leoliad
- Pain Management Service
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday to Friday, 09:00-17:00)
- Cyfeirnod y swydd
- 151-DV-360
- Cyflogwr
- Frimley Health NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Archipelago Building 2
- Tref
- Frimley
- Cyflog
- £24,008 - £25,553 per annum including HCA
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- Today at 23:59
Teitl cyflogwr
Outpatient Booking Officer
Band 3
Trosolwg o'r swydd
The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Previous applicants need not apply
Prif ddyletswyddau'r swydd
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Liaising with clinical admin and CNS teams
Gweithio i'n sefydliad
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- To ensure all phone calls are dealt with in a professional and timely manner, adhering to the local targets set by the Surgery Directorate and the Trust
- To ensure all patients, colleagues and visitors are treated with dignity, respect and empathy at all times
- To support the Trust in delivering NHS targets
- To respond in a timely fashion to all administrative duties within the team
- Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
- To be multi-skilled in your working role and able to assist in all areas of the department as and when required
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
- To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
- To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment
- To liaise with the team leader to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise
- To adhere to the Trust values of being committed to excellence, working together and facing the future
- Follow all Trust and local policies and procedures at all times
- To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
For a full list of responsibilities, please see the attached job description.
Manyleb y person
Qualifications
Meini prawf hanfodol
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Meini prawf dymunol
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Meini prawf hanfodol
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
- Has used Epic/other electronic healthcare suite
Meini prawf dymunol
- Call centre experience
- Previous booking experience
Skills
Meini prawf hanfodol
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Time management skills
- Ability to escalate any issues as necessary
- Persuasive/negotiating skills
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Meini prawf dymunol
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
- Knowledge of clinical and surgical procedures
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Gemma Jones
- Teitl y swydd
- Service Manager Theatres, Chronic Pain & CC
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07393266639
- Gwybodaeth i gefnogi eich cais
Available Monday to Friday 08:30 - 15:30.
Rhestr swyddi gyda Frimley Health NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector