Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Medicine
Gradd
Band 3
Contract
Parhaol
Oriau
Rhan-amser - 22.5 awr yr wythnos (08.00 - 16:00 or 08:30 - 16:30)
Cyfeirnod y swydd
151-KMU14
Cyflogwr
Frimley Health NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Frimley Park Hospital
Tref
Frimley
Cyflog
£24,008 - £25,553 Per Annum incl of HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
29/07/2024 23:59

Teitl cyflogwr

Frimley Health NHS Foundation Trust logo

Elective and Diagnostic Booking Officer

Band 3

Trosolwg o'r swydd

An exciting opportunity has arisen in the medicine directorate for an Elective and Diagnostic booking Officer to be based at Frimley Park Hospital. 

We are looking for an approachable and patient focused team player who is  naturally suited to uphold our trust values in the workplace.

The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.

Prif ddyletswyddau'r swydd

The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

Gweithio i'n sefydliad

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • GCSE English and Maths pass or equivalent
  • ECDL or equivalent
Meini prawf dymunol
  • NVQ Level 2 Administration or equivalent practical knowledge

Experience

Meini prawf hanfodol
  • Experience of working in a hospital or busy office environment.
  • Significant experience in difficult patient situations.
  • Some customer care experience
Meini prawf dymunol
  • Call centre experience
  • NHS experience

Skills and Knowledge

Meini prawf hanfodol
  • Good communication skills both verbal and in writing
  • Demonstrate attention to detail and accuracy when completing tasks
  • Ability to work under pressure
  • Ability to work using own initiative
  • Excellent customer service skills and evidence of dealing with telephones and meeting targets
Meini prawf dymunol
  • Call centre experience
  • Good knowledge of NHS targets
  • Knowledge of clinical and surgical procedures

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyMenopause Friendly EmployerCare quality commission - GoodArmed Forces Covenant Gold AwardWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Shaun Middleton
Teitl y swydd
Patient Pathway Co-Ordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
07721600536
Gwybodaeth i gefnogi eich cais

Please email me to arrange for a discussion about this post or if you have any questions about the team, department or the application process.

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg