Crynodeb o'r swydd
Teitl cyflogwr
Elective and Diagnostic Booking Officer
Band 3
Trosolwg o'r swydd
An exciting opportunity has arisen in the medicine directorate for an Elective and Diagnostic booking Officer to be based at Frimley Park Hospital.
We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.
The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.
Prif ddyletswyddau'r swydd
The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Gweithio i'n sefydliad
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Manyleb y person
Qualifications
Meini prawf hanfodol
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Meini prawf dymunol
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Meini prawf hanfodol
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Meini prawf dymunol
- Call centre experience
- NHS experience
Skills and Knowledge
Meini prawf hanfodol
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Meini prawf dymunol
- Call centre experience
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Shaun Middleton
- Teitl y swydd
- Patient Pathway Co-Ordinator
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07721600536
- Gwybodaeth i gefnogi eich cais
Please email me to arrange for a discussion about this post or if you have any questions about the team, department or the application process.
Rhestr swyddi gyda Frimley Health NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector