Job summary
- Main area
- Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (08.00 - 16:00 or 08:30 - 16:30)
- Job ref
- 151-KMU14
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital
- Town
- Frimley
- Salary
- £24,008 - £25,553 Per Annum incl of HCAS
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Elective and Diagnostic Booking Officer
Band 3
Job overview
An exciting opportunity has arisen in the medicine directorate for an Elective and Diagnostic booking Officer to be based at Frimley Park Hospital.
We are looking for an approachable and patient focused team player who is naturally suited to uphold our trust values in the workplace.
The role can be extremely busy so excellent organisational skills and the ability to multi-task is paramount. Outstanding communication skills, the ability to meet tight deadlines, a willingness to learn and work effectively as part of a team are a must.
Main duties of the job
The post holder will be responsible for booking appointments across all Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable criteria
- Call centre experience
- NHS experience
Skills and Knowledge
Essential criteria
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
- Call centre experience
- Good knowledge of NHS targets
- Knowledge of clinical and surgical procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shaun Middleton
- Job title
- Patient Pathway Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 07721600536
- Additional information
Please email me to arrange for a discussion about this post or if you have any questions about the team, department or the application process.
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