Job summary
Employer heading
Call a Midwife Manager
Band 7
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a dynamic and organised candidate to manage the midwifery team based at the central call centre for SECAMB (South East Coast Ambulance) in Crawley. The manager will be expected to undertake the role as described and be part of the multi-disciplinary ICAS (integrated clinical advice service) team and provide call handling and team management for all women who are booked for maternity care at Royal Surrey County Hospital, Ashford & St Peters Hospitals and Epsom & St Helier Hospitals.
Main duties of the job
Operationally responsible for the day-to-day management of the Call a Midwife line. Provide quarterly update of activity on the line to the LMNS to include learning from incidents.
Keeps the Lead Midwife from each participating Trust informed of significant changes in the day-to-day situation within his/her sphere of control and report on appropriate matters
Ensure that relevant guidelines and policies are effectively and efficiently implemented. Ensure the maximum use of all resources available within his/her control. Carry out regular audits of call quality and manage annual appraisals
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
This particular role is overall managed by GESH, Ashford and St Peters and Royal Surrey
Detailed job description and main responsibilities
Meets regularly with the lead midwife from each participating Trust to feedback performance and professional behaviour of individual staff members to support completion of their yearly appraisal
Person specification
Experience
Essential criteria
- Qualified midwife with minimum 2 years experience
- Experience of conducting risk assessments
- Significant experience of working with the general public
Desirable criteria
- Customer Care NVQ or similar
Practical & Intellectual Skills
Essential criteria
- Excellent computer skills
- Effective communication skills
- Understanding of Data Protection and ability to maintain strict levels of confidentiality
Desirable criteria
- Call centre experience, NHS 111 or Call a Midwife experience
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mary Willocks
- Job title
- Matron, Epsom Maternity
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