Job overview

Do you want to work for a service that invests in people, supporting training and development opportunities?

We are seeking to recruit a professional and experienced Receptionist with a can-do attitude and a friendly and cheerful disposition to join our Front of House team. The position is based in Chertsey, Surrey.

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy, and confidentiality as the first point of contact for service users, carers, health professionals and third- party organisations. You will have experience of working in a confidential public facing role.

You will have very good communication, teamworking and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Front of House Team, we would like to hear from you.

Main duties of the job

To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the caller’s requirements.

Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.

To programme and issue building access cards and, where relevant car parking permits, and to maintain accurate records and databases.

To be responsible for maintaining the confidentiality and security of data in accordance with Trust policy.

To liaise with the maintenance department regarding any repairs required within the building to maintain a safe working environment.

Share responsibility to maintain the security of the building through proactive visitor management and escalation of security issues and concerns.

Carry out regular safety checks, i.e. Fire safety checks and ensuring safety equipment are in good working order.

Ensure Front of House (Reception and Waiting Area) is maintained – cups are available for the water cooler, literature is tidy; general appearance of the area being looked after.

To undertake site walks and ensure that any issues are raised with the relevant helpdesk whilst ensuring that clients are engaged, escalating any ongoing issues to line managers.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!