Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri, 9am-5pm)
- Job ref
- 323-AC7545-SK
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St. Peter's Hospital
- Town
- Chertsey, Surrey
- Salary
- £23,575 pa inc. HCAS
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
- Interview date
- 09/08/2024
Employer heading
Receptionist, Urology Centre
NHS AfC: Band 2
Job overview
An exciting opportunity has arisen for a Receptionist to join our Urology team at Ashford and St Peter’s Hospitals. The post includes covering the reception in the Urology Centre and general office duties, and to provide an excellent administrative service to our patients.
Good administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail.
You will be required to use a number of systems including Surrey Safe Care (Cerner). Previous experience of these systems is desirable, but not essential, as training will be provided.
For more information contact:
Chris Tolland Clinical Office Team Leader
Tel : 01932 722987
Email: [email protected]
Main duties of the job
To ensure that all patients, visitors and staff are greeted in a friendly, welcoming and efficient manner.
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of a patient’s arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients' relatives, staff and other healthcare colleagues on appointments and other Trust Services.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of a patient’s arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient’s relatives, staff and other healthcare colleagues on appointments and other Trust Services.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person specification
Qualifications
Essential criteria
- Educated to GCSE ‘C’ standard, or equivalent, including English and Maths.
Experience
Essential criteria
- Administration / Reception experience. Customer Service experience. • Telephone and face-to-face contact with clients and other people at all levels.
Desirable criteria
- • Experience of working within the NHS or other Health industries.
Attitude, Behaviour and Values
Essential criteria
- Customer service focus. Always puts patients first. Willing and able to take personal responsibility. Demonstrates passion for excellence. Supports and promotes equality and diversity
Skills
Essential criteria
- •Familiar with Microsoft Office. Excellent communication skills. Ability to empathise and reassure patients. Problem solving and initiative. Calm, confident and able to work well under pressure.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Tolland
- Job title
- Clinical Team Leader
- Email address
- [email protected]
- Telephone number
- 01932 722987
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