Job summary
Employer heading
Clinical Office Coordinator, Trauma & Orthopaedics
NHS AfC: Band 4
Job overview
We are excited to be in a position to offer a permanent Band 4 post for a Clinical Office Coordinator to join our Outpatient Team within the iMSK; in Orthopaedics. The post will be 22.5 hours a week, Wednesday to Friday. The post includes general office duties, whilst closely working alongside our Consultants and the rest of our team to provide excellent service to our patients. This role would also require from the candidate a good understanding of ACP templates, adding and removing clinics. The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering healthcare services. You will need to demonstrate commitment to care quality and performance delivery. You must be a team player with the ability to problem solve and work independently.
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Main duties of the job
You will be the point of contact for Triage Team, taking a large volume of queries, some of which can be very demanding. Able to stay calm under extreme pressure. Work in a large team with many personalities. Good understanding of 18-week Pathway would be essential as tracking patients would be expected at all time. We also like candidates to be able to work using their own initiative as the Department is extremely busy. You must be a team player with the ability to juggle many requests at any one time. The candidate needs to be reliable, empathetic with an advanced level of computer skills and good time keeping.
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Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
- Excellent pension scheme and annual leave entitlement
- On-site Nurseries
- On-site staff cafes
- On-site parking
- Support in career development
- Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:
www.asph-careers.org
Detailed job description and main responsibilities
Overview of Responsibilities : · The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement. · To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway. · To maintain a high standard of quality in providing an appointments service; supporting patients and professionals. · To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services. · To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives.
· To ensure referrals via eRS or C2Cs are dealt with and triaged quickly & efficiently and within the constraints of the 18-Week Referral-To-Treatment pathway.
· Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
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Person specification
Knowledge
Essential criteria
- • Always puts patients first • Customer service focus • Willing and able to take personal responsibility • Demonstrates passion for excellence • Seeks out and takes opportunities for improving the service offered • Takes pride in their work and their team • Flexible in their attitudes and behaviours to support team working and delivery of objectives • Respects, values and cares for others • Supports learning and development of self and others • Supports and promotes equality and diversity
Experience
Essential criteria
- • Always puts patients first • Customer service focus • Willing and able to take personal responsibility • Demonstrates passion for excellence • Seeks out and takes opportunities for improving the service offered • Takes pride in their work and their team • Flexible in their attitudes and behaviours to support team working and delivery of objectives • Respects, values and cares for others • Supports learning and development of self and others • Supports and promotes equality and diversity
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Teresa Filipowska
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 01932726481
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