Job summary
- Main area
- Outpatients
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 343-NN-6808842-FM-NP
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £28,622 - £30,225 pa pro rata inc HCAS (Outer)
- Salary period
- Yearly
- Closing
- 12/12/2024 08:00
Employer heading
Outpatients Booking Assistant
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre
The post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.
Main duties of the job
The post holder will make appointments and deal with questions primarily via telephone, but also email and online.
When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Education & Qualification
Essential criteria
- • Good basic educational background
- • GCSE English Grade C or above
Desirable criteria
- • NVQ Level 3 in Business administration or Customer care
Experience
Essential criteria
- • Customer Service experience
- • Knowledge of patient administration work in a healthcare setting.
Desirable criteria
- • NHS Experience
- • Experience of Access Database/ Excel Spreadsheets
Skills & Abilities
Essential criteria
- • Good verbal and written communication skills
- • Able to work independently and as a team member
Desirable criteria
- • Evidence of interacting with a wide range of people
Personal Attributes
Essential criteria
- • Organised and logical
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Louise Webster
- Job title
- OBC Operational Manager
- Email address
- [email protected]
- Telephone number
- 02082964569
- Additional information
Louise Webster - OBC Operational Manager 020 8296 4569
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