Job summary
- Main area
- Cardiology
- Grade
- Band 3
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 343-NN-6299927-A&C
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £27,129 - £28,649 pro rata incl Outer London HCAS
- Salary period
- Yearly
- Closing
- 16/07/2024 23:59
Employer heading
Patient Pathway Administrator - Cardiology
Band 3
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
This is an exciting opportunity join the clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations both face to face and via the telephone.
Main duties of the job
Typing/Letter Administration
To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.
Administration
Maintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto iCM / iPM, answer phones to support with patient enquiries and send relevant documentation to GPs, patients and external organisations in order to progress patient care.
Working for our organisation
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Our hospitals are exciting places to work, and to volunteer, with a range of opportunities across a wide range of clinical fields, as well as support and administrative roles.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
Detailed job description and main responsibilities
For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed Job description & person specification.
Person specification
Values & Behaviours
Essential criteria
- Put the patient first by being happy, helpful, caring, respectful and patient
- Always taking opportunities to improve, encouraging excellence
- Work as one team – communicate, collaborate and share
- Respect each other by being polite, pleasant and listening
Education & Qualifications
Essential criteria
- Good general education with GCSE or equivalent in English at grade C or above
- Working knowledge of computers
Desirable criteria
- NVQ level 2 or equivalent practical experience
Experience
Essential criteria
- Previous experience in an administrative role
- Experience in customer care
- Experience of working with senior staff and managing confidential issues and matters
Desirable criteria
- Previous experience in a medical / healthcare setting
- Previous experience of working in the NHS
- Previous experience of working with Dictate IT
Skills & Knowledge
Essential criteria
- Demonstrates commitment to a professional and high level service and a professional attitude to own work
- Able to act with minimal guidance to set targets and standards for self within the parameters of the role
- Good written / verbal skills
- Good organisation
- Excellent telephone manner
- Good level of IT skills including Microsoft Word, Outlook and Excel
- Email and internet competent
- Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
- Able to apply creative solutions to problems.
Desirable criteria
- Knowledge of medical terminology
- An understanding of the A&E Quality Indicators
- Working Knowledge of iPM and iCM
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Earle
- Job title
- Assistant Service Manager - Cardiology
- Email address
- [email protected]
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