Job summary
- Main area
- Assisted Conception
- Grade
- Band 7
- Contract
- Fixed term: 12 months (Maternity Cover)
- Hours
- Part time - 22.5 hours per week
- Job ref
- 343-NN-6452241-A&C-AG
- Employer
- Epsom and St Helier University Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Helier Hospital
- Town
- Carshalton
- Salary
- £49,178 - £55,492 pa pro rata incl. HCAS (outer)
- Salary period
- Yearly
- Closing
- 29/07/2024 23:59
Employer heading
Quality Manager
Band 7
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
The Assisted Conception Unit (ACU) at Epsom and St Helier University NHS Trust are seeking a band 7 Quality Manager to support the ACU team. This post is part-time (22.5hrs/week) fixed-term maternity cover for 12 months.
An opportunity has arisen for a Quality Manager to join the team at Beginnings ACU to assist in providing a personalised and high quality service to patients and couples undergoing fertility treatment. Located within Women’s Health building at St Helier hospital, Beginnings ACU has been providing a range of fertility services since 2016, including Ovulation Induction, Fertility Preservation, Intra-Uterine Insemination and IVF and ICSI services, all supported by a dedicated and professional team. The post holder will be responsible for maintaining and developing the quality management system, ensuring the unit adheres to the quality policy and maintains high standards of patient care. A large part of the role will be ensuring day-to-day activities, procedures and pathways are compliant with HFEA licence conditions and adhere to guidance outlined in the Code of Practice. The role will involve managing the document control system, maintaining the audit schedule and supporting members in quality improvement. The post-holder will also be the dedicated complaints officer for the ACU, to ensure that complaints and concerns from patients are investigated appropriately.
Main duties of the job
The quality manager will be responsible for ensuring quality standards are maintained to deliver high quality care to patients. Main duties include:
· Reviewing quality standards, procedures and SOPs
· Ensuring existing procedures continue to meet internal and external standards, including compliance with HFEA regulations, CQC and Trust policies
· Maintaining document control and helping to implement procedural changes where required
· Monitor units performance in collaboration with the senior management team to ensure the unit functions effectively and efficiently to meet patient’s needs
· Organising and supporting completion of regular audits and implementing change control and quality improvement
· Collaborating with external companies and suppliers to ensure that they meet quality standards and regular review of third party agreements
· Ensuring all processes meet health and safety requirements, including development and completion of Risk Assessments to provide a safe environment to both patients and staff
· Manage the complaints register, to investigate patient complaints and follow up with relevant teams
· Report and investigate all non-conformances and adverse incidents within appropriate timescales
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to over 490,000 people in south west London and north east Surrey.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. At Epsom and St Helier we put respect at the heart of all we do, we are proud to be an equal opportunities employer and promote kindness, professionalism, positivity and teamwork, enabling us to provide great patient care and make ESTH a great place to work.
OUR MISSION: TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY
Detailed job description and main responsibilities
Person specification
Qualifications and Training
Essential criteria
- BSc (Hons) in Reproductive science or equivalent
- MSc in a science related subject (or related subject) or equivalent
- Evidence of continuing professional development
Desirable criteria
- Evidence of Managerial Training
- Fellow of the Institute of Biomedical Science or HCPC Registration (Health and Care Professions Council)
- Qualification (diploma) in Quality Management or evidence of equivalent relevant qualifications
Experience
Essential criteria
- Typically 3+ years post-registration experience ( if HCPC / BMS registered )
- Experience of using an eQMS system
- Experience of managing adverse incidents and implementing and management of change control
- Implementation of quality assurance programs/initiative
- Experience in writing and reviewing Standard Operating Procedures, Policies and Risk Assessments
- Experience with Third Party agreements / Contracts with external companies
- Have good personnel management experience with highly developed people skills
- Be an experienced and objective arbitrator
- Be an excellent, understanding and effective communicator
Desirable criteria
- Experience with iPassport and / or MediTEX
- Training and supervising a team
- Experience within an NHS Fertility setting
- Experience of interpreting/understanding complex clinical and laboratory information
Knowledge and Skills
Essential criteria
- Advanced theoretical and practical knowledge of Quality Systems, relevant current guidelines, standards and best practice.
- Understanding of the principles and importance of audits
- Knowledge of all aspects of HFEA licensing
- Ability to interpret complex, highly specialised statements and relate them to ACU practice
- Have experienced and effective Report writing skills.
- Excellent and effective written and oral communication skills with ability to handle delicate/sensitive patient complaints
- Problem solving skills and attention to detail
- Computer literate (Including Word, Excel and PowerPoint)
- Knowledge of Health & Safety legislation and Procedures
Desirable criteria
- Ability to develop skills in use of specialist computer software
- Demonstrate excellent ambassadorial skills to a range of people and departments within and outside the organisation.
- Have a broad knowledge of clinical / laboratory regulation and governance
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dimitri Kalleas
- Job title
- ACU Laboratory Manager & Lead Embryologist
- Email address
- [email protected]
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