Job summary
- Main area
- Medicine
- Grade
- Band 2
- Contract
- Permanent: Wednesday - Friday
- Hours
- Part time - 24 hours per week (Wednesday - Friday 07:30-16:00)
- Job ref
- 151-KMU107
- Employer
- Frimley Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Frimley Park Hospital
- Town
- Camberley
- Salary
- £24,873 Per annum incl HCAS
- Salary period
- Yearly
- Closing
- 05/11/2024 23:59
Employer heading
Receptionist - Cardiac Cath Lab & Clinical Investigations Department
Band 2
Job overview
The post holder will be responsible for working on the front line in the Cardiac Cath Lab and Clinical Investigation Unit at Frimley Health.
The post holder will be responsible for supporting the provision of a seamless service to patients and staff within the cardiology footprint. The post holder will provide a high-quality service to all customers both internal and external to the Trust ensuring reception support in outpatient areas are efficient, with all patients and visitors greeted in a friendly and polite manner.
Main duties of the job
- To develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
- To welcome and check patients into the department as well as check patient details are correct and amend or update details on EPIC when necessary in accordance to standards set by Information Governance.
- To answer and deal with any queries face to face, via the telephone or via EPIC
- To liaise with external and internal patient transport
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
Detailed job description and main responsibilities
- To greet every patient in a pleasant, professional and calm manner, directing the patient to the appropriate area.
- To encourage patients in a polite manner to use self-check in machines where applicable, assisting as appropriate.
- To deal with patients in a polite and respectful manner complying with their requests where possible and where it is not possible to deal with them with dignity and respect.
- To book patients for blood tests or ECG's as and when required
- To ensure that clinic outcomes, including attendance, DNA’s and their pathway status are recorded.
- To be responsible for cashing up, closing outpatients clinics within 24 hours.
- To adhere to the Trust Access Policy
- To carry out ad-hoc tasks as required to help the department
Person specification
Qualifications
Essential criteria
- GSCE English or equivalent
- Microsoft, Outlook, Word, and Excel
Skills
Essential criteria
- Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar and accuracy
- Good verbal and written communication skills
- Able to remain calm under pressure when working in a busy environment
- Ability to work on own initiative, and also as part of a team, self motivated, flexible approach
Desirable criteria
- Knowledge/use of EPIC
Experience
Essential criteria
- Dealing with the public/customer service
- Previous clerical experience
- Ability to adapt using different systems as appropriate
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shaun Middleton
- Job title
- Patient Pathway Coordinator
- Email address
- [email protected]
- Telephone number
- 07721600536
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