Job summary
Employer heading
Therapy Appointments Officer
Band 3
Job overview
You will be working within a supportive clerical team managing referrals and bookings for Therapy outpatients. This role will be working with the Therapy Appointments Booking team predominantly based at Fleet and Frimley Park Hospital.
Main duties of the job
- As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
- You will be mainly based at Fleet Community Hospital with the opportunity to work at Frimley Park Hospital and Farnham Hospital in the future.
- To be responsible for managing clinicians’ diary templates
- To make sure that all new patients are registered
- To update patient information on systems, as and when required to ensure timely accurate data.
- To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
- To provide administrative support to the Dietetic outpatients service.
- To provide administrative support to the Therapy outpatients service.
- To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
- To liaise with other departments to ensure seamless patient care.
- To maintain an exemplary standard of customer care and patient confidentiality.
Working for our organisation
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed job description and main responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 English / Maths or equivalent
- Basic IT Knowledge
Desirable criteria
- Knowledge of EPIC
Competencies
Essential criteria
- Good organisational Skills
- Attention to detail
- Administrative skills
Desirable criteria
- NHS admin processes experience
Experience
Essential criteria
- Reception or relevant customer experience
- Previous contact in a working environment with the general public
Desirable criteria
- Working in a Team
- Working in a large diverse public sector organisation e.g. NHS
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Maryanne Ede
- Job title
- Assistant Service Manager, Therapies
- Email address
- [email protected]
- Telephone number
- 07909530019
- Additional information
Please only call between 9-5, Monday to Fridays.
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