HealthJobsUK

Detailed job description and main responsibilities

Systems and equipment

• Responsible for the installation, maintenance, repair and safe use of expensive hardware and software on a day-to-day basis on behalf of customers.

Decisions and judgements

• Work is mostly performed with some supervision and requires initiative and judgement when dealing with the wide range of IM&T issues.
• The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration facts and interpreting these appropriately when problem solving.
• Perform options appraisals in order to compare a range of options related to the resolution of technical problems.

Communication and relationships

• The post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non-technical staff, customers and suppliers.
• The post holder must employ excellent communication skills as there are often complicated and technical barriers to communication.
• Post holder will need to use tact, persuasion and diplomacy when explaining IT related problems to customers that may be inconvenienced.
• Comprehend technical IT issues as described by customers, peer group and external suppliers in verbal and written form.

Physical demands of the job

• Advanced keyboard skills: must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate and timely.
• Continuous VDU use for long period of time and sitting in a restricted position.
• Must have an ability to use fine tools when dealing with internals on hardware and other technical equipment.
• May be required to occasionally carry or move equipment without aids. E.g. personal computers and printers.
• May occasionally be required to work in a dusty, dirty or cramped environments when dealing with PC equipment, networking equipment or cabling runs.
• Frequent requirement to use road transportation.

Most Challenging/difficult parts of the job

• Frequent requirement for prolonged periods of concentration e.g. during a major incident.
• Maintaining specialist knowledge of a range of ever-changing IT software, hardware and infrastructure.
• Occasional interruptions resulting from day to day queries and issues.
• A high level of concentration is required on a daily basis to maintain accuracy of solutions being implemented sometimes for extended periods of time.
• Making decisions in the field with available backup and support that can affect the availability of clinical systems used in the provision of patient care.

Freedom to act

• Required to act independently within the departmental guidelines and decide when it is necessary to escalate issues and problems to a supervisor or a more senior technical person.
• Must work within defined departmental and national protocols/policies and professional code of conduct.

General

• Undertake such other duties as may be required from time to time in accordance with the nature and grading of the post.