Job overview

Division:                               Women’s, Children’s & Clinical Support Services

Job Title:                              Support Secretary - CICU

Band:                                     3

Location:                              Staffordshire Children’s Hospital at Royal Stoke

Hours:                                   7.5 hours per week

Managerially accountable to: Junior Operational Services Manager

Professionally accountable to:  Directorate Manager

Main duties of the job

The post holder is required to support in the delivery of a comprehensive administrative service to a specialty team. This is for the Children’s Intensive Care Unit secretarial team which covers the CICU department and also some general paediatric clinics, paediatric neurosurgery and paediatric urology. This will involve waiting list management in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments and deal with all queries that come in to the team.

The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.

As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. 

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.