Job summary
- Main area
- Imaging
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (4 days at the Royal Stoke Hospital and 1 day at County Hospital)
- Job ref
- 205-6857219
- Employer
- University Hospitals of North Midlands NHS Trust
- Employer type
- NHS
- Site
- Royal Stoke University Hospital
- Town
- Stoke-on-Trent
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 05/01/2025 23:59
Employer heading
Reception Team Leader
Band 3
Job overview
Imaging Reception/Helpdesk Team Leader
An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Reception Team Leader.
We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department.
You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week.
Main duties of the job
You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment. Supervisory skills, IT skills as well as excellent communication skills are essential to the role.
You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas.
The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post.
Person specification
Qualifications
Essential criteria
- Minimum of 3 GCSE / O Levels (bands A-C) to include Maths & English or equivalent experience
- IT Skills at an Advanced Level
Desirable criteria
- NVQ Level 3 in admin / clerical / customer service related area
- NVQ Level 3 or equivalent in a management/supervisory qualification
- Experience in using CRIS
- ECDL / other IT qualification
Expierience
Essential criteria
- Minimum of one year’s experience of working in the NHS or other complex organisations
- Computerised systems with the ability to use the Microsoft package
- Handling confidential/sensitive information
- Minimum of one year’s experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
- Previous experience in a similar role
Desirable criteria
- Experience of working in an appointment booking environment
- Experience in a team leader role
Skills and Knowledge
Essential criteria
- Excellent standard of literacy and numeracy
- Excellent communication skills
- Experience of dealing with the general public
Desirable criteria
- Experience of using Information Systems
- Data Input
Aptitudes
Essential criteria
- Ability to work under pressure and tight deadlines and to protocol
- Excellent interpersonal skills and telephone manner
- Ability to divert from one set of tasks to another
Desirable criteria
- Imaging Experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kim Clay
- Job title
- Operational Services Manager
- Email address
- [email protected]
- Telephone number
- 01782 676309
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