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Job summary

Main area
Receptionist
Grade
NHS AfC: Band 2
Contract
Bank work 8am-5pm weekdays only
Hours
  • Part time
  • Flexible working
Hours will be 8am-5pm between the days of Monday-Friday
Job ref
301-BANK-24-6515986
Employer
Midlands Partnership University NHS Foundation Trust
Employer type
NHS
Site
Bradwell Hospital
Town
Newcastle Under Lyme
Salary
£11.45 per hour
Salary period
Hourly
Closing
11/08/2024 23:59

Employer heading

Midlands Partnership University NHS Foundation Trust logo

Bank Receptionist North Staffordshire

NHS AfC: Band 2

Job overview

Bank Receptionist required for various locations including Bradwell Hospital in Newcastle Under Lyme, Stoke and Moorlands area.

Flexibility is essential. 

Bank contracts are zero hours and the successful applicants will be required to work flexible week days 8am-5pm to cover any annual leave and sickness.

The post holder will contribute towards a confidential and efficient reception and administration
service communicating with clients and visitors to the site in person, as well as over the telephone.
The post holder will be expected to be able to follow instructions, prioritise their work and
demonstrate initiative in order to fulfil the requirements of the post.
The role of the receptionist provides an invaluable service to our premise supporting all clinical and
non-clinical teams to include taking messages, booking appointments, meet and greet service and
ensuring a safe working environment.

Main duties of the job

Carry out general reception duties, responding to enquiries over the telephone and face to face from
the public and other professionals.
 Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as
necessary
 Support with room bookings and allocation of rooms as required
 Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
 Liaison with staff at all levels throughout the Trust.
 To use various clinical systems to support in the booking in of patients at various clinics/departments
 Meet and greet and booking patients in as required on arrival.
 Provide administrative support to health professionals of a confidential nature including sending
sensitive reports under the direction of the Facilities Co-ordinator.
 Data inputting.

Working for our organisation

By joining Team MPFT, you will be helping  your communities and in return for this, we will support you by; 

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Extensive Health and Wellbeing support and resources
  •  
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. 

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Detailed job description and main responsibilities

Please see attached Job Description for further details 

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Person specification

Qualifications

Essential criteria
  • Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience

Experience

Essential criteria
  • Previous administrative and clerical experience

Experience

Desirable criteria
  • Experience of working in the NHS

Skills

Essential criteria
  • Excellent telephone manner

Skills

Essential criteria
  • Flexible working to ensure continuity during periods of absence

Skills

Essential criteria
  • Ability to communicate with staff and public.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Ashcroft
Job title
Assistant Co-ordination Team Manager
Email address
[email protected]
Telephone number
03007907000
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