Job summary
Employer heading
Bank Receptionist North Staffordshire
NHS AfC: Band 2
Job overview
Bank Receptionist required for various locations including Bradwell Hospital in Newcastle Under Lyme, Stoke and Moorlands area.
Flexibility is essential.
Bank contracts are zero hours and the successful applicants will be required to work flexible week days 8am-5pm to cover any annual leave and sickness.
The post holder will contribute towards a confidential and efficient reception and administration
service communicating with clients and visitors to the site in person, as well as over the telephone.
The post holder will be expected to be able to follow instructions, prioritise their work and
demonstrate initiative in order to fulfil the requirements of the post.
The role of the receptionist provides an invaluable service to our premise supporting all clinical and
non-clinical teams to include taking messages, booking appointments, meet and greet service and
ensuring a safe working environment.
Main duties of the job
Carry out general reception duties, responding to enquiries over the telephone and face to face from
the public and other professionals.
Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as
necessary
Support with room bookings and allocation of rooms as required
Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
Liaison with staff at all levels throughout the Trust.
To use various clinical systems to support in the booking in of patients at various clinics/departments
Meet and greet and booking patients in as required on arrival.
Provide administrative support to health professionals of a confidential nature including sending
sensitive reports under the direction of the Facilities Co-ordinator.
Data inputting.
Working for our organisation
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Extensive Health and Wellbeing support and resources
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Detailed job description and main responsibilities
Please see attached Job Description for further details
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Person specification
Qualifications
Essential criteria
- Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
Experience
Essential criteria
- Previous administrative and clerical experience
Experience
Desirable criteria
- Experience of working in the NHS
Skills
Essential criteria
- Excellent telephone manner
Skills
Essential criteria
- Flexible working to ensure continuity during periods of absence
Skills
Essential criteria
- Ability to communicate with staff and public.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Ashcroft
- Job title
- Assistant Co-ordination Team Manager
- Email address
- [email protected]
- Telephone number
- 03007907000
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