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Job summary

Main area
Finance
Grade
NHS AfC: Band 4
Contract
11 months (Fixed term / secondment until 31st October 2025)
Hours
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
066-ICB-6514597-A
Employer
NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Employer type
NHS
Site
Home based
Town
NA
Salary
£25,147 - £27,596 pa
Salary period
Yearly
Closing
06/08/2024 23:59

Employer heading

NHS

Business Support Officer

NHS AfC: Band 4

Job overview

The Contract Management Team (CMT) is a fast-paced environment that manages many contracts for services provided by NHS and non-NHS providers to the population of Staffordshire and Stoke-on-Trent ICB.

 CMT require an experienced Business Support Officer for 12 months (maternity cover) to provide support to CMT with commissioning related contract management and procurement issues and activities, provide general corporate support and ensure ICB governance and administrative processes are transacted appropriately and accurately at a local level.  The role provides start to end support to regular Contract Review Meetings (CRM) and Clinical Quality Review Meetings (CQRM), managing mailboxes, maintaining electronic data and reviewing and validating monthly submitted data from Providers.

 This role will support the ICB in contracting and commissioning and be part of a professional, high quality, effective and flexible ICB contract management service.

 

Main duties of the job

The post holder will provide contract- related support including contract queries and variations, checking consistency of information, letters, reports, maintaining accurate records.

The post holder will also provide direct administrative support to the contracting service team e.g. minute taking, maintaining issues & risk logs, document management and filing, liaising with ICBs on meetings and priority agenda items. This role will support and be part of a professional, high quality and effective and flexible team.

The role will be a fundamental part of delivering new ways of working by delivering consistent services, products, functions and information to the ICB and patients. The role will be responsible for contributing to an effective delivery strategy for contract management support services, ensuring effective use of agreed resources and people, consistently delivering successful outcomes and helping to manage risk. The role will support the operational delivery of the wider ICB agenda through matrix working with colleagues and other key functional areas to ensure support services and customer requirements are fully met.

 

 

 

 

 

Working for our organisation

The Staffordshire and Stoke-on-Trent NHS Integrated Care Board (ICB) is responsible for planning functions; managing the NHS budget and arranging the provision of health services in the geographical area.

Location  is home based/hybrid working (most of posts) with travel on occasions to a Hub location with at least 1 days notice.

New starters are expected to collect IT equipment, from offices in Stoke-on-Trent, and if based at home are required to have appropriate desk/chair/ relevant equipment in compliance with DSE regulations

Posts at Band 8c and above, will take part in the On-call rota, flexible over 7 days, supporting the System Control Centre, with full training provided.

Unconscious Bias/Invisible Disability Training and Equality Induction are mandatory.

Interviews may take place via MS Teams or in person

We promote a compassionate and inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The ICB embrace the principles of Equality, Diversity and Inclusion and encourages applications from all individuals regardless of their age, disability, gender re-assignment, marital or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation.  It’s important that our workforce reflects the diversity of communities as much as possible.

 

Detailed job description and main responsibilities

• To support the Contracts Management Team and ICB in the development, delivery and monitoring of provider contracts to deliver healthcare services.

 • To take arrange and take minutes of all relevant meetings including contract performance / CQRM meetings and prepare related documentation.

 • To progress / follow-up actions agreed in contract management meetings

 • To maintain a contracts register/ database ensuring accuracy and timeliness.

 • To work closely with the CMT and ICB colleagues to ensure that financial commitments, contractual obligations and risks are monitored and reported.

 • To ensure the maintenance of accurate and efficient filing systems ensuring strict confidentiality of information.

 • To maintain formal documents and records of contractual agreements and communications for audit purposes.

 • To maintain standard business operational procedures for the Staffordshire contracting service to ensure that business continuity is sustained.

 • To recommend appropriate efficient and effective administrative systems to support all contract management activities.

 • To deal with all email and general enquires by prioritising and ensuring that appropriate messages are relayed or action is taken.

 • Ensure deadlines are met to produce information to enable the completion of statutory/NHS returns.

 • To liaise with Providers and ICBs to ensure appropriate and timely responses to requests for meetings, information and documents

 

 

Person specification

Experience

Essential criteria
  • Minute taking and transcribing of minutes
Desirable criteria
  • Previously worked within a similar position

Qualifications

Essential criteria
  • Higher National Diploma or equivalent experience
Desirable criteria
  • ECDL Qualification

Skills, knowledge and competencies

Essential criteria
  • Knowledge of administrative procedures, project management or information analysis
  • Knowledge of NHS issues
  • Highly proficient in the use of Microsoft Office – especially Outlook, Word and Excel
  • Excellent communication skills (both written and oral)
  • Understanding the importance of confidentiality
Desirable criteria
  • Basic knowledge of NHS contracts or contracting principles
  • Knowledge of NHS policy and reforms
  • Understanding of and commitment to equality of opportunity and good working relationships

Employer certification / accreditation badges

Apprenticeships logoDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Finney
Job title
Senior Contract Manager
Email address
[email protected]
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