HealthJobsUK

Job overview

We are seeking an Admin Assistant to join our team supporting our Mental Health Admin Shropshire Team(s).  Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team.  You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations.  The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential.  You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.  Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate. 

This role is for 30 hours per week working on Monday, Tuesday, Thursday and Friday.

Main duties of the job

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
• Carry out administrative tasks such as photocopying, scanning, uploading documents
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
• Manage and deal with calls from service users, families, carers, and other professionals
• Support the team in carrying out admin work requests via the centralised admin inbox
• Reception duties

Working for our organisation

By joining Team MPFT, you will be helping  your communities and in return for this, we will support you by; 

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.