Job vacancy: Bank Administration Assistant (East Staffordshire), Staffordshire and Stoke-on Trent Integrated Care System, Burton-on-Trent

Job summary

Main area

Administration

Grade

NHS AfC: Band 3

Contract

Bank

Hours

Part time
Flexible working

Job ref

301-EastAdmin-LiveAdvert

Employer: Staffordshire and Stoke-on Trent Integrated Care System
Employer type: NHS
Site: Lancaster Building
Town: Burton-on-Trent
Salary: £22,816 - £24,336 Per annum
Salary period: Yearly
Closing: 31/12/2024 23:59

Bank Administration Assistant (East Staffordshire)

NHS AfC: Band 3

Detailed job description and main responsibilities

To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties due to old age, hearing loss, pain, fear, and language or learning difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
To work as part of a team and individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
To answer telephone enquiries from members of the public and other healthcare.
To work process letters as appropriate in relation to booking.
To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
To manage the day-to-day running of clinics ensuring they are used to capacity.
The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
Recording accurate, confidential, and sensitive patient information.
Methodical and able to work under pressure.

Person specification

Qualifications

Essential criteria

Good Standard of education

Desirable criteria

RSA11, Business Administration NVQ level 2 or equivalent.

Experience

Essential criteria

Previous experience of office and Administration procedures

Desirable criteria

Rio, System1, EMIS Experience
Microsoft Office

Skills

Essential criteria

Good interpersonal skills / ability to communicate verbally
Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

Name: The Recruitment Team
Job title: N/A
Email address: [email protected]

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Job summary

Employer heading

Bank Administration Assistant (East Staffordshire)

NHS AfC: Band 3

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Further details / informal visits contact

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