Job summary
Employer heading
Clerical Officer (Podiatry)
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
This is an exciting opportunity to join an excellent award winning team in Sheffield. We need a motivated, flexible, and enthusiastic individual(s) to work autonomously and as part of a team.
To provide reception/clerical support to the Podiatry Service in order that clinical staff can deliver an efficient and quality service to those patients seeking treatment. we have held the Customer Service Excellence award for 28 years and the admin team have been an important part of this fabulous achievement.
This is a part time role working Wednesday, Thursday and Friday. (22.5 hours)
There may be a requirement on a rota to work at Central Health Clinic.
Main duties of the job
Provide efficient and effective administrative and clerical/reception support to the relevant members of the Podiatry Service and patients, be first point of contact for patients and service users.
Answer telephone in a timely and professional manner in line with the organisation’s PROUD values and frequently check answerphone messages from patients and staff.
Co-ordinate and manage the respective rotas for patient clinics based across the city. Proactively check for free slots in clinic on a regular basis.
Book appointments for patients, ensuring that high risk patients are seen within agreed waiting times and send out letters detailing date, time and place of appointment. Book interpreters for patients who require this.
Cancel appointments where necessary and ensure that all patients are informed and booked back into alternative appointments.
Undertake referral process for access to podiatry services and send out relevant forms to patients and clinicians. Download new referrals, register all patients using SystmOne and ensure referrals are ready for triaging on a daily basis.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Relevant experience within the NHS
Further Training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Education and Qualifications
Essential criteria
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Skills and Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Inkson
- Job title
- Admin coordinators
- Email address
- [email protected]
- Telephone number
- 0114 3078193
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