Job summary
- Main area
- Neurosciences
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift patterns range from early starts at 7:00 AM to late finishes at 10:00 PM, covering all days of the week, Monday through Sunday.)
- Job ref
- 190-8970-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Hallamshire Hospital
- Town
- Sheffield
- Salary
- £23,615 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 04/03/2025 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
Various posts from 20 hrs to 37.5 hours per week
We are seeking an enthusiastic and dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective admin duties supporting the multi-disciplinary team in Neurosciences.
We are seeking confident individuals with excellent communication skills and a professional, tactful and diplomatic approach to work within our busy department.
This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. You must be educated to a GCSE grade 4/C or above in English and Maths (or equivalent experience) and have experience working in an admin environment.
Previous hospital experience including knowledge of EPR would be desirable. Effective communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.
The post will predominantly be at the Royal Hallamshire Hospital and a flexible approach to a working is required.
Main duties of the job
As a ward clerk you will be working within the neurosciences department to provide a comprehensive administrative service.
You will be dealing with members of the public and linking with medical staff at all levels both face to face and on the telephone. The role involves a combination of reception based work and coordinating admissions and discharges.
We are looking for somebody enthusiastic, polite and professional with great communication skills to join our hard working team. They will need experience in dealing with members of the public and providing an excellent service. In addition to this, we are looking for someone comfortable performing office duties such as answering phones and with previous experience using IT systems. As this role involves interactions with patients, professionalism and adhering to GDPR is imperative.
This role includes shift work between the hours of 7am to 10pm, Monday to Sunday ( on a rota basis to be shared within the team).
Please note this advertisement is for both full time and part time opportunities.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives together with the provision of an excellent health and well-being support service.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- GCSE at Grade 4/C in English & Maths (or equivalent qualifications) or relevant experience
Desirable criteria
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential criteria
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable criteria
- Experience within the NHS
Further training
Essential criteria
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable criteria
- Experience of PAS / Infoflex / SystmOne (area specific software)
Skills & Knowledge
Essential criteria
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Selection Team
- Job title
- Selection Team
- Email address
- [email protected]
- Telephone number
- Selection Team
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