Job summary
- Main area
- ENT
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 16 hours per week (Thursday & Friday 8.30 - 17.00)
- Job ref
- 190-7859-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Hallamshire Hospital
- Town
- Sheffield
- Salary
- £25,147 - £27,596 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 23/07/2024 23:59
- Interview date
- 01/08/2024
Employer heading
Medical Secretary/Waiting List Coordinator
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are seeking an enthusiastic, motivated individual to join our secretarial team within ENT. The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive secretarial and waiting list service to the medical staff and their teams.
The department forms part of the Head and Neck Group within Sheffield Teaching Hospitals NHS Foundation Trust, which is made up of 4 Directorates.
Working Hours/Pattern: 16 hours over 2 days
Main duties of the job
The successful candidate will be required to provide comprehensive secretarial and waiting list support to three of our ENT Surgeons based within the Royal Hallamshire Hospital.
You will need to have the ability to work both independently and as part of a team whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP’s, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to have a good standard of education, experience of an office based role, excellent verbal and written communication skills and a clear understanding of patient confidentiality.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- OCR 2 and/or RSA 3 Audio typing/word processing and/or secretarial qualification or equal demonstrable experience
Desirable criteria
- I.T. qualifications such as NVQs / EDCL
- Medical word processing qualification or equivalent
Experience
Essential criteria
- Significant experience working in an office environment
- Working knowledge of office practice and procedures
- Demonstrable track record achieving deadlines and targets
- Audio typing experience
- Experience using Microsoft Office and similar I.T. packages
- Supporting in management and scheduling of surgical waiting list
- Patient pathway / 18 week knowledge
Desirable criteria
- Previous experience in an NHS office environment
- Previous experience of STH Trust data systems
- Working knowledge of the Lorenzo patient administration system (or similar)
- Knowledge of medical terminology, preferably related to ENT disorders
- Medical audio typing experience
Further Training
Desirable criteria
- Medical secretarial qualification and/or training
Special Skills/Aptitudes
Essential criteria
- Excellent written and verbal English language communication skills
- Excellent standard of spelling and grammar
- A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
- Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and ability to work to deadlines Ability to work both independently and as part of a team Working knowledge of confidentiality, related legislation and codes of practice
- Ability to work both independently and as part of a team
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable criteria
- Methodical and accurate approach to working
Other Factors
Essential criteria
- Willingness to work flexibly when required
- Willingness and ability to travel to other hospital sites when required
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Traci Dewick / Heather Whillance
- Job title
- Service Coordinators
- Email address
- [email protected]
- Telephone number
- 0114 2712784
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