Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 25.5 hours per week (Intensive Home Nursing Service is a 7 day service with a working day being 8.5hrs)
- Job ref
- 190-7865-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Michael Carlisle Centre
- Town
- Sheffield
- Salary
- £22,816 - £24,336 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
- Interview date
- 18/07/2024
Employer heading
Administrative Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The Administrative Officer will support the administrative function of various clinical services within the Combined Community and Acute Care Group and will oversee administrative processes from patient referral to discharge. They will work with service leads and each of the clinical teams to provide excellent patient care with the support of their colleagues.
The post holder will work with other administrative colleagues to provide an efficient and effective clerical service for clinical services, including the management of outpatient referrals, booking of appointments, and typing of clinic letters, in line with Trust and Departmental standards.
The successful candidate will be expected to work 8.5hr shifts as well as Saturdays and Sundays as the service is ran 7 days a week.
Please note this advertisement is for part time opportunities.
Main duties of the job
- Supervision.
- General duties.
- Secretarial duties.
- Management of clinics.
- Booking of Appointments.
- Handling receipt of referrals.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it’s staff together with the provision of an excellent health and well-being support service.
The Combined Community and Acute Care Group consists of 37 clinical services and is split into three Directorates: Integrated Community Care, Integrated Geriatric and Stroke Medicine, and Therapeutics and Palliative Care.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria
- 2 or more GCSE or equivalent, to include English Language & Mathematics at grade C/4 or above) or equivalent experience/ qualifications
- NVQ Level II in Business Administration / Customer Service / IT or be able to demonstrate the equivalent experience
- Medical terminology qualification or equivalent experience
- Typing qualification OCR 2 or equivalent experience
Experience
Essential criteria
- Experience of dealing with members of the public / patients
- A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems
- Experience of dealing with confidential and personal issues with sensitivity
- Experience of dealing with and validating data
- Experience of delivering work in accordance with standard operating procedures.
- Secretarial experience including letter drafting
- Experience of using a Patient Administration Systems and Electronic Patient Record systems
- Experience of working within a multi-professional setting
Desirable criteria
- Significant clerical experience gained from working within a patient administration department in a hospital/community/NHS setting
- Work experience of inpatient, outpatient or waiting list management
- Experience of participation in service improvement initiatives
- Experience of teaching others e.g., work-based skills to colleagues
Skills and Knowledge
Essential criteria
- Excellent computer skills with demonstrable knowledge and skills using Microsoft Office packages including Outlook, Excel and Word.
- Strong organisational skills with the ability to plan and prioritise workload to ensure strict / conflicting deadlines are met
- Understanding of data protection issues and the ability to maintain confidentiality at all times
- Ability to work under pressure and at a fast pace in changing and potentially challenging situations with both patients and colleagues
- Ability to communicate effectively with both patients and colleagues, including the ability to discuss sensitive issues, demonstrating tact and empathy
- Ability to work as part of a team and independently with minimal supervision
- Excellent written communication skills
- Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority
Desirable criteria
- Awareness of Health & Safety in the workplace
Personal Qualities
Essential criteria
- Flexible and adaptable approach with an enthusiastic and proactive “Can Do” attitude
- On-going commitment to personal development and improvement
- Committed to providing the highest levels of patient care
- Demonstrate honesty, integrity, fairness and tenacity in line with PROUD values
- Polite, courteous, engaging and respectful
- Ability and willingness to perform the duties of the role at any Trust site or at any other site where the Trust is responsible for delivering activity aligned to this post.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Lisa Steele and Clare Lanty
- Job title
- IHNS Clinical Service Leads
- Email address
- [email protected]
- Telephone number
- 0114 3078350
- Additional information
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