Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Admin/Patient Booking Hub
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
190-7956-DIR
Cyflogwr
Sheffield Teaching Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Hallamshire Hospital
Tref
Sheffield
Cyflog
£22,816 - £24,336 per annum/ pro rata for part time staff
Cyfnod cyflog
Yn flynyddol
Yn cau
28/07/2024 23:59
Dyddiad y cyfweliad
06/08/2024

Teitl cyflogwr

Sheffield Teaching Hospitals NHS Foundation Trust logo

Patients’ Booking Hub Team Leader

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Trosolwg o'r swydd

 

The Patients’ Booking Hub opened in December 2018 and manages referrals and outpatient appointment bookings for selected specialities across the Trust.

Outpatients, as a service, is the ‘front door’ for the vast majority of our patients. Services are delivered in around 100 different locations, of varying sizes, scales and complexity, providing care to patients across many pathways both in hospital settings and also in the Community.

Whilst we all do our very best to make the experience of appointment booking and attendance as positive as possible, we know that in a huge organisation like ours we can always do more to make the process easier and more effective not just for patients but also for everyone who is delivering outpatient services.

The Patients’ Booking Hub work to a shift pattern on a rota published at least 8 weeks in advance, please see below:

5 x 7.5 hour shifts per week on a rota of which:

  • 1 x shift will be an early shift of 07:30-15:30
  • 1 x shift will be a late shift of 12:00 – 20:00
  • 3 x shift will be between either: 08:00–16:00, 08:30–16:30, 09:00-17:00
  • 1 x 6 hour Saturday shift per month with a day off in the same week preceding and an additional and 30 minutes on 3 of the other 4 shifts in the preceding week to make it 37.5 hours

Prif ddyletswyddau'r swydd

 

Provide day to day leadership to all Band 2 staff within the Patients’ Booking Hub.

Represent the Patients’ Booking Hub in a professional manner at all times.

Be the first point of contact for Band 2 staff within the Patients’ Booking Hub seeking guidance or support with daily tasks.

Be the first point of contact for directorates to discuss day to day routine queries relating to the core business of the contact Patients’ Booking Hub.

Plan the daily workload of the team ensuring work is varied and staff are discharging the full range of the duties within their role.

Oversee the daily workflow of the team ensuring tasks are completed in a timely manner and daily checklists signed off and returned to the Coordinator.

 

Gweithio i'n sefydliad

 

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

 

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

 

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • GCSE Maths and English grade C/4 (or equivalent) or equivalent experience
  • NVQ L3 in Administration / Customer Service or Team Leading, or equivalent qualification or demonstrable experience
Meini prawf dymunol
  • ECDL

Special Skills/Aptitudes

Meini prawf hanfodol
  • Exceptional Interpersonal and customer care skills
  • Effective leader and motivator of staff
  • Customer focussed and solution orientated when problem solving.
  • Demonstrable self-awareness, an understanding of impact on others and an ability to manage self and maintain professional conduct in sometimes difficult and challenging situations
  • Flexible and adaptable approach
  • Ability to organise and prioritise own workload and that of a team
  • The ability to discuss sensitive issues and demonstrate empathy with patients and staff
  • Excellent verbal and written communication skills to ensure patients staff are always well informed.
  • Excellent ICT skills and an interest in adopting new technology to improve the patient experience technology

Other Factors

Meini prawf hanfodol
  • Flexibility – to cover various shifts in the Patients’ Booking Hub and work across sites as and when required.

Further Training

Meini prawf dymunol
  • Contact centre technology system training

Experience

Meini prawf hanfodol
  • Experience of working in an operational service providing customer service to internal or external business partners and the public
  • Experience of leading, motivating and monitoring the performance of a team
  • Experience of planning, allocating and prioritising a team’s workload
  • Experience of working in partnership with other departments.
  • Experience of meeting objectives to deadlines personally and through a team.
  • Experience of providing 1 to 1 training.
  • Experienced if acting as a super user of an IT system.
Meini prawf dymunol
  • Experience of interacting with patients in a contact centre environment.
  • Previous NHS patient administration experience in an outpatient setting.
  • Knowledge of medical terminology

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Stonewall Gold 2022Step into healthArmed Forces Covenant

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Alisha Blakeman
Teitl y swydd
Sub-Speciality Co-Ordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
0114 22 61234
Gwybodaeth i gefnogi eich cais

ASM - Jane Shelton, Alison Sellars

Telephone: 0114 22 61234

 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg