Job vacancy: Patients’ Booking Hub Team Leader, Sheffield Teaching Hospitals NHS Foundation Trust, Sheffield

Job summary

Main area: Admin/Patient Booking Hub
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 190-7956-DIR

Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Hallamshire Hospital
Town: Sheffield
Salary: £22,816 - £24,336 per annum/ pro rata for part time staff
Salary period: Yearly
Closing: 28/07/2024 23:59
Interview date: 06/08/2024

Patients’ Booking Hub Team Leader

NHS AfC: Band 3

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Qualifications

Essential criteria

GCSE Maths and English grade C/4 (or equivalent) or equivalent experience
NVQ L3 in Administration / Customer Service or Team Leading, or equivalent qualification or demonstrable experience

Desirable criteria

ECDL

Special Skills/Aptitudes

Essential criteria

Exceptional Interpersonal and customer care skills
Effective leader and motivator of staff
Customer focussed and solution orientated when problem solving.
Demonstrable self-awareness, an understanding of impact on others and an ability to manage self and maintain professional conduct in sometimes difficult and challenging situations
Flexible and adaptable approach
Ability to organise and prioritise own workload and that of a team
The ability to discuss sensitive issues and demonstrate empathy with patients and staff
Excellent verbal and written communication skills to ensure patients staff are always well informed.
Excellent ICT skills and an interest in adopting new technology to improve the patient experience technology

Other Factors

Essential criteria

Flexibility – to cover various shifts in the Patients’ Booking Hub and work across sites as and when required.

Further Training

Desirable criteria

Contact centre technology system training

Experience

Essential criteria

Experience of working in an operational service providing customer service to internal or external business partners and the public
Experience of leading, motivating and monitoring the performance of a team
Experience of planning, allocating and prioritising a team’s workload
Experience of working in partnership with other departments.
Experience of meeting objectives to deadlines personally and through a team.
Experience of providing 1 to 1 training.
Experienced if acting as a super user of an IT system.

Desirable criteria

Experience of interacting with patients in a contact centre environment.
Previous NHS patient administration experience in an outpatient setting.
Knowledge of medical terminology

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.