Job summary
- Main area
- Administrative and Clerical
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (on call after training period)
- Job ref
- 425-24-5960105-A
- Employer
- Sheffield Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Western Bank/All sites
- Town
- Sheffield
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 05/08/2024 23:59
- Interview date
- 16/09/2024
Employer heading
IT Technical Specialist
NHS AfC: Band 7
Job overview
This is a senior technical role to the successful operation and development of the ICT Infrastructure and requires excellent communication and problem solving skills to manage an incident to resolution, managing technical resources, working with other ICT support resources and third party suppliers to completion where necessary The IT Technical Specialist will manage senior ICT technical support (3rd line) resources to users throughout the Trust specialising in technology related to some or all of the following:
- Servers and Data Centre: hosting corporate and clinical applications, along with infrastructure administration.
- Network: Local and Wide Area Network, and links to wider NHS and third parties.
- Telecoms: all telecommunication technology and 3rd party services
Main duties of the job
- To be an acknowledged technical expert in their designated areas (network, servers and/or telecoms) and to develop their colleagues’ skills in these areas.
- To lead in their area of the Trust’s infrastructure with the design, configuration and set up of that area.
To provide a technical escalation point for the rest of the ICT Support function as appropriate
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
-
Outstanding Patient Care
-
Brilliant Place to work
-
Leaders in Children’s Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health
Detailed job description and main responsibilities
Please see attached job description and person specification for full details for further details on this position.
Inclusive Recruitment & Selection
We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: [email protected]
We are currently reviewing our recruitment & selection process and are looking to make our job adverts more inclusive. This will support the long-term aim of Sheffield Children’s being a champion of Equality, Diversity and Inclusion. If you have any ideas in how we can make our recruitment & selection process more inclusive, please get in touch with Catherine Gilbert at [email protected]
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
- Compassion – leading by kindness and showing empathy, understanding and respect
- Accountability – striving to do the right thing and owning responsibility
- Respect – value differences, tackling inequality and fostering a culture of inclusion
- Excellence – delivering a high-quality standard of care
Person specification
Experience
Essential criteria
- • Experience in supporting IT at 3rd level in a large organisation
- • Acknowledged expert in their field
- • Experience working in an ITIL based environment.
- • Extensive experience of the support and management in the relevant area with broad knowledge of the other area (Server/Network/Telecoms)
Desirable criteria
- • Experience of working in the NHS or other public sector environment.
- • Experience working in a PRINCE2 environment
Knowledge
Essential criteria
- • Excellent Communication skills – ability to explain complex, technical issues to non-technical people.
- • Excellent PC skills including hardware and software
- • Ability to explain work priorities to customers, particularly those whose items have been given a lower priority
- • Analytical & Problem solving skills.
- • Ability to manage and lead a team of technical resources providing guidance and mentorship as well as leadership.
- • Ability to prioritise and plan the workload of a team of technical resources
- • Ability to develop processes and procedures to be followed by technical resources
- • Ability to deploy limited resources across a range of projects/activities
- • Ability to manage suppliers and 3rd parties
Desirable criteria
- • Understanding of networking IP addressing, DNS, SANS and Core networking details.
- • Understanding of wireless technologies
- • Understanding of app deployment to mobile devices
- • Techniques in project management and time management
Qualifications & Training
Essential criteria
- • A relevant technical or professional qualification to beyond degree level or relevant equivalent experience
- • High degree of IT literacy as evidenced by use of Word, Excel and PowerPoint.
- • Microsoft, Cisco or VMWare qualification or other qualification in their area of technical expertise (server/network/telecoms)
Desirable criteria
- • Customer facing skills course or equivalent experience
- • PRINCE2 Foundation
- • ITIL qualification.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- David Sawyer
- Job title
- Head of IT
- Email address
- [email protected]
- Telephone number
- 0114 3053661
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