HealthJobsUK

Job overview

You will join the team working on a busy switchboard providing a comprehensive 24-hour service to the Trust. Shift patterns include working weekends and bank holidays. There will be opportunities for the post holder to work additional shifts when they are available.

You will need to demonstrate a high degree of commitment, the ability to work under pressure, be able to work effectively with minimum supervision and communicate easily with patients, visitors and staff.

Previous experience operating a telephone or contact centre system is desirable, preferably within the NHS or a critical service environment. Computer literacy and customer care skills are essential.

Full training will be provided as appropriate.       

*The successful candidates will be based at Doncaster Royal Infirmary to cover the above vacancies. However you could be asked to work at any location within the Trust. Demands on the service may require changes in hours of work or base.*

Main duties of the job

The Post holder will be responsible, working in conjunction with the other Switchboard Operators, or alone (dependent on the shift), for the provision of a comprehensive switchboard service to internal and external callers at Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.

Shift times for these vacancies cover a 24 hour period 7 days a week consisting days, lates and night shifts.

Working for our organisation

Doncaster & Bassetlaw NHS FT is one of Yorkshire’s Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas.  Our services are based over three main hospital sites employing over 6,000 colleagues.   

It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it’s our pledge to help you Develop, Belong and Thrive, Here.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits including:
•    Extensive range of learning opportunities
•    NHS Pension Scheme
•    Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).
•    Comprehensive health and wellbeing support 
•    NHS Car Lease schemes and a range of salary sacrifice scheme
•    Discounts on restaurants, getaways, shopping and finance through external providers.