Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- 12 months (Fixed term contract for 12 months)
- Hours
- Part time - 15 hours per week
- Job ref
- 387-WD-4566-MF
- Employer
- University Hospitals Bristol and Weston NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston-super-Mare
- Salary
- £22,816 - £24,336 pa pro rata
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
Employer heading
High Impact User Team Administrator
Band 3
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
The post holder will work within the High Impact User Team, based in the Emergency Department of Weston General Hospital. The post is fixed term for 12 months, for 15hrs per week.
The role will encompass administrative tasks which will assist the wider team in providing support for vulnerable patients who attend the emergency department frequently.
Main duties of the job
- · Providing secretarial support to the high impact user team as required
- · Note taking of various departmental meetings as required
- · Dealing with telephone enquiries and taking accurate messages as appropriate. Acting as a contact and liaison point for patients, clinicians, GP’s, nursing staff and medical representatives, both face to face and on the telephone.
- · Promote a positive image of University Hospital Bristol and Weston NHS Foundation Trust at all times.
- · To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- · To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patients’ needs at all times and able to communicate effectively when dealing with difficult situations/conversations
- · Escalate patient’s queries and general issues to the role’s line manager or relevant clinical staff as appropriate
- · General office admin duties – forwarding of emails; sorting & distributing post; filing; printing; photocopying; laminating etc.
- · Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
- · Ability to undertake appropriate audits as required by the service
- · Undertaking any other duties which are deemed appropriate to the post
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills and abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone(
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Effective organisational skills
- Ability to work independently, managing own workload
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
Qualifications and training
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Knowledge and experience
Essential criteria
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanne Watts
- Job title
- Emergency Department Matron
- Email address
- [email protected]
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