Crynodeb o'r swydd
Teitl cyflogwr
ED Support Secretary - Band 3
Band 3
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Trosolwg o'r swydd
An exciting opportunity has arisen to appoint a part-time 22.5 hours per week ED Support Medical Secretary to join the team at Weston General Hospital. We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment.
Working pattern: Monday, Tuesday and Wednesday however, alternative days would be considered.
The post holder will ideally have a range of secretarial and administrative experience, preferably in a hospital environment, though other administration experience will be valued in this role.
The post holder should enjoy working in a busy environment with the support of an appreciative and nurturing team. The candidate should be a good team player and recognise their crucial role in support of a multidisciplinary clinical team. They will need to be able to manage and prioritise workload appropriately and with support.
Applicants should have excellent organisational, communication and interpersonal skills with a courteous and efficient telephone manner. The ability to use initiative and seek advice and support as required is essential to this role.
This post will provide the applicant with an opportunity to gain additional valuable administration experience together with the opportunity to develop additional skills and undertake additional training and responsibilities as appropriate/desired.
Prif ddyletswyddau'r swydd
The post holder will need to have a good working knowledge of Microsoft Packages such as Word, Excel and Outlook and databases.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensuring speciality specific documentation is completed and filed appropriately
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management.
- To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager.
Gweithio i'n sefydliad
University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and 100+ different clinical services across 10 sites, serving a population of over 500,000 people across Bristol and Weston. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to patients. As a forward-thinking multi-award winning Trust, committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Join us and you can enjoy city living, be in the countryside or by the seaside, with easy access to all the South West offers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer, actively working towards a diverse workforce, we aim to create a workforce that represents the diversity of our community and are committed to designing our services around the needs of patients and their loved ones. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Manyleb y person
Knowledge & Experience
Meini prawf hanfodol
- Clerical / administrative experience
- Previous NHS or equivalent experience
- Experience of dealing with the public, both on the telephone and in person
Meini prawf dymunol
- Understanding of medical terminology
Aptitudes
Meini prawf hanfodol
- Supportive
- Respectful
- Innovative
- Collaborative
Qualifications and Training
Meini prawf hanfodol
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Meini prawf dymunol
- Qualified in word processing or audio typing (or equivalent)
Skills and Abilities
Meini prawf hanfodol
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Ability to adapt to use new computer packages and programmes
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Emma-Louise Woods
- Teitl y swydd
- ED Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01934 636363
- Gwybodaeth i gefnogi eich cais
Contact Number - 01934 636363 ext 3230
Rhestr swyddi gyda University Hospitals Bristol and Weston NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector