Job summary
- Main area
- Receptionist
- Grade
- Band 3
- Contract
- Permanent: Substantive
- Hours
- Part time
- Job share
- Job ref
- 342-EFM073-1124
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Coast Resource Centre
- Town
- Weston-super-Mare
- Salary
- £24,071 - £25,674 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/12/2024 23:59
Employer heading
Band 3 Support Receptionist - Weston-super-Mare
Band 3
Job overview
A great opportunity has arisen for an experienced receptionist to join our friendly team. Staffed between 09.00 - 17.00 Monday to Friday. The role will provide a central point of contact and front of house reception duties for our North Somerset receptions across three sites:
- Coast Resource Centre in Worle, Weston-Super-Mare.
- Long Fox Unit in Weston-Super-Mare (on Weston General Hospital site).
- Windmill House in Clevedon.
Ability to travel to any of these three locations is therefore essential.
Main duties of the job
- Reception cover and support across three different sites in North Somerset.
- First point of contact for phone calls to clinical teams at sites; transferring calls, taking accurate messages and escalating as appropriate.
- Meeting and greeting patients and visitors.
- Advising clinicians when their patients have arrived.
- Room bookings.
- Opening and closing the buildings.
- Making sure the clinic rooms have everything they need.
- Sorting the post.
- Signing for deliveries.
- Reporting building defects.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
You will be supported in your role by the North Somerset Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.
The Receptionist will provide assistance as required depending on service need across three different receptions based at Coast Resource Centre and Long Fox Unit in Weston-Super-Mare, and Windmill House in Clevedon. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke IT systems.
In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.
Training at each base will be provided in respect of the role.
Person specification
Communication
Essential criteria
- Face to face communications skills
- Written communication skills
Desirable criteria
- Previous reception experience
IT Skills
Essential criteria
- IT skill including Microsoft packages and word processing
Knowledge
Essential criteria
- Experience of general administrative systems and office procedures
Team Work
Essential criteria
- Experience of working within a team
Flexible working
Essential criteria
- Able to work flexibly / change plans
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Vicki Briggs
- Job title
- Area Site Coordinator - North Somerset
- Email address
- [email protected]
- Telephone number
- 01934 317246
- Additional information
Samuel Morgan - [email protected]
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