Crynodeb o'r swydd
- Prif leoliad
- Clinical Services Administrator
- Gradd
- Band 3
- Contract
- Parhaol: Substantive
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 342-SWN076-0624
- Cyflogwr
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Victoria Centre
- Tref
- Swindon
- Cyflog
- £22,816 - £24,336 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 14/07/2024 23:59
Teitl cyflogwr
![Avon and Wiltshire Mental Health Partnership NHS Trust logo](https://static.trac.jobs/employer-logos/297.png)
Band 3 Clinical Services Administrator (Inpatient) - Swindon
Band 3
Trosolwg o'r swydd
Do you like to be busy at work, challenged to get things done and able to multitask?
We have just the role for you as our Clinical Services Administrator.
You will need to be:
Flexible – as multiple people could be asking you to do things at one time.
Quick thinking – Priorities can change in an instant.
Patient and tolerant – The environment and service users can be challenging at times.
Resilient – Able to manage to get things done and keep going.
Fast to pick up new systems.
Empathetic to others around you.
Able to work well in an ever changing multi-professional team - including nurses, doctors, health care support workers, occupational health practitioners, psychologists, physios.
Prif ddyletswyddau'r swydd
The main duties of a Clinical Services Administrator is to provide admin support to the ward clinical team, helping to make their working day easier.
You will also support the Consultant and junior doctors with wards rounds and diary management.
Gweithio i'n sefydliad
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: • Medical Staff • Multidisciplinary Teams (Community or Inpatient) • Services Users and Carers • Health and Social Care teams • Third sector/voluntary agencies • Community groups and local authority provision • Other statutory agencies e.g. Police, Ministry of Justice etc.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arrange meetings and appointments for members of the team including the scheduling of · Consultant Clinic Appointments · Tribunals · Room Bookings · Other bookings as required.
Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.
The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling.
Supporting the induction of new staff members as required.
Produce confidential correspondence and reports on a frequent basis.
Maintain efficient and effective electronic filing system/, Internet, Intranet, patient records to access and extract information as needed.
Take and distribute formal minutes as necessary.
Clerical duties including photocopying and scanning.
Undertake surveys or audits as necessary to own work. May be asked to contribute to audit and research projects within the service to inform service development and standards.
Provide cover for colleagues when and where necessary.
Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met.
Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately.
Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.
Manyleb y person
Qualifications/Experience/Skills
Meini prawf hanfodol
- Empathy for individuals who have experienced mh problems and ability to cope with challenging behaviour
- Knowledge of routine and non routine admin procedures
- Team work experience
- Able to work under pressure
- RSA 3/NVQ 3 or equivalent experience
- Excellent communication skills
Meini prawf dymunol
- Previous experience in an NHS admin role
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Julie Rimmer
- Teitl y swydd
- Lead Admin
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01793 550625
- Gwybodaeth i gefnogi eich cais
We are more than happy for any perspective candidates to come and have a look around and discuss the role more. please contact Julie Rimmer, see contact details above.
Rhestr swyddi gyda Avon and Wiltshire Mental Health Partnership NHS Trust yn Gwasanaethau gweinyddol neu bob sector