Job summary
- Main area
- Support Receptionist
- Grade
- Band 3
- Contract
- Permanent: Substantive
- Hours
- Part time - 18.5 hours per week
- Job ref
- 342-EFM044-0624
- Employer
- Avon and Wiltshire Mental Health Partnership NHS Trust
- Employer type
- NHS
- Site
- Speedwell Centre
- Town
- Bristol
- Salary
- £22,816 - £24,336 per annum, pro rata
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
Employer heading
Band 3 Support Receptionist - Central Bristol
Band 3
Job overview
Band 3: SUPPORT RECEPTIONIST – Speedwell Centre, Bristol
Support for sites based in North and Central Bristol & South Gloucestershire
A great opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team.
Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. There can be no variation of these hours.
The post holder will be required to provide cover for reception duties at the Speedwell Centre in Bristol and support where required across different sites within the North and Central Bristol & South Gloucestershire areas.
Sites include
- Gloucester House at Southmead Hospital
- The Greenway Centre in Southmead, Bristol.
- Campbell House, a Central Bristol location just behind the Bristol Royal Infirmary
- FM Hub, Chapel Way St Anne's, Bristol
Main duties of the job
Training at each base will be provided in respect of the role and on bespoke systems i.e. room bookings.
The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services users and their families.
Some understanding of mental healthcare service provision is desirable.
Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills.
We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users and their families.
Administrative tasks included within the role require PC skills, including Microsoft Office suite.
The role will also include aspects of Contract Management, Health & Safety Risk Assessments , Fire Management and Minute Taking at meetings to support the Facilities Management Team and are included in the training package.
Training for any additional bespoke systems will be provided i.e FastTrack Room Booking System.
General Duties
1. Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.
2. Deal with the initial handling of general incoming calls, ensuring that they are passed on to the appropriate person as soon as possible.
3. Deal courteously with patients, relatives, members of the public and staff whilst always maintaining confidentiality.
4. Taking accurate messages and ensuring they are received by the appropriate person as soon as possible.
5. Act as a liaison and contact point for the management team.
6. Liaise with other internal and external services as appropriate.
Secretarial and Clerical Support
1. Prioritise and organise own workload.
2. Copy and audio typing of letters and reports as required.
3. Maintain an accurate and comprehensible filing system (paper and electronic).
4. Maintain up-to-date and accurate databases of information.
5. Co-ordinate statistical data and general information as required.
6. Maintain up-to-date diaries as required.
7. Set up meetings and provide support to book rooms, collate papers and take notes as appropriate.
8. Maintain and order stationery supplies and other stores.
9. Maintain adequate supplies of forms and pro-forma documentation.
10. Process orders and/or maintenance requests.
Other Duties
1. Any other duties as requested and commensurate with post and grade.
2. Cover for other secretaries in the team as required.
3. Ensure that administrative colleagues and managers are kept informed of all information pertinent to the maintenance of the high standard of the service and standards of care.
4. Work within national, local and trust policies, procedures, guidelines and standards.
Person specification
Knowledge of Mental Health
Desirable criteria
- Awareness of mental health issues
- Experience of working in a mental health environment
Skills
Essential criteria
- Good IT skills – competent in Word, Excel, Internet, Email , Data Input, Room bookings (training provided)
- Administrative skills - filing, setting up new systems, taking messages,
Experience
Essential criteria
- Able to organise and maintain a busy reception
- Strong sense of quality and customer focus
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jacqueline Williams
- Job title
- Reception & Finance Administrator
- Email address
- [email protected]
- Telephone number
- 07563 465547
- Additional information
Andy Bainbridge - [email protected] - 07874 883015
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