HealthJobsUK

Job overview

We are looking for a highly motivated and enthusiastic administrator to join our friendly admin team, who provide administrative support to the North Bristol Assessment & Recovery Team.

The role will involve working with the Community Mental Health Team based in North Bristol, a vibrant base with a gym and a café in the heart of Southmead. Therefore, it is important that you have an interest in working in mental health services and empathy with people who experience mental health problems.

You will need a degree of resilience, as you may be the first point of contact for service users and carers who may be distressed, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist programme.

Do you consider yourself a team player, with the ability to remain calm in challenging situations, who has a friendly and positive nature, with good communication skills, then this could be the job opportunity for you!

The role will be based at The Greenway Centre in Southmead, Bristol.

Hours of work are Monday – Friday 9.00 – 5.00pm, mostly office based, but some home working can be offered.

If enjoy working in a busy but friendly team, then we would like to hear from you.

Main duties of the job

You will possess a high standard of secretarial and administrative skills, have a good working knowledge of all Microsoft Office systems, and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

The role will involve taking calls from service users, carers, GPs and other external agencies, as well as liaising with clinical teams and staff, so good communication skills both written and verbal are essential.

You will be responsible for arranging appointments, typing letters, processing referrals, recording service users information accurately on the electronic records system (RiO)

You will be required to produce documents, reports and agendas, including taking minutes at a variety of meetings.

You will be working as part of a busy administrative team and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical team. 

The role is varied, and requires the successful candidates to be able to adapt to constant changes in workload, in order to meet the demands of the clinical services.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care. 

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.