Job summary
- Main area
- Outpatient Bookings
- Grade
- Band 3
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week (Monday to Friday 08.30 TO 16.30)
- Job ref
- 427-6374835
- Employer
- Royal United Hospitals Bath NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal United Hospitals Bath
- Town
- Bath
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 14/07/2024 23:59
Employer heading
Clinic Co-ordinator
Band 3
Job overview
1 Full Time 12 months Fixed Term Role
An exciting opportunity has arisen to join our established and friendly Outpatient Booking Team at the Royal United Hospital in Bath. If you have great customer service, excellent interpersonal and organizational skills this could be the role for you! You will be part of the team booking and rescheduling department specific Outpatient appointments, as well as other administrative tasks including needed to ensure patients experience high quality care at this first stage of their pathway and the suspected cancer 2ww pathway.
Our ideal candidate will be flexible, adaptable and able to work well under pressure. You would be required to work alongside the other members of the Clinic Co-ordinator team, all other colleagues within the department and colleagues at various levels in specific areas across the trust. We are looking for someone who can provide a professional, compassionate and comprehensive service to our patients. Experience of managing your own workload efficiently and excellent attention to detail would be highly beneficial. Alongside previous customer service experience.
If you think you have the qualities to fill this post then we would like to hear from you. Training and support will be given to the successful candidate.
Main duties of the job
The post holder will work within the Trust’s Outpatient Booking Centre, providing essential support in relation to outpatient booking services.
The post holder will manage and operate the partial or full-booking process for identified outpatient specialties, ensuring patients booked into appointments within local, regional and national outpatient access targets including RTT.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications
Essential criteria
- Educated to an acceptable standard i.e GCSE level including grade c or above in Maths and English
- Computer literate – experience of MS office programmes, including Word, Excel and Outlook
Knowledge & Experience
Essential criteria
- A minimum of 1 years recent experience working in a customer/patient focused environment
- Experience of dealing with public by telephone
- Demonstrable ability to work effectively as a team member
- Understand the importance of confidentiality
Desirable criteria
- Previous experience in a healthcare environment
- Knowledge of medical terminology
- Understanding of NHS access targets
values
Essential criteria
- Values and respects others, treats everyone as an individual, is non-judgemental
- Motivated to be genuinely kind and caring
- Helps and co-operates with colleagues
- Pro-active and takes responsibility
- Willing to learn, open to change
- Motivated to make a difference in whatever way they can
- Takes pride in themselves, their appearance, their role and where they work.
specific skills
Essential criteria
- Computer literate – experience of MS office programmes, including Word, Excel and Outlook
- Polite and professional telephone manner
- Personal organisational skills
- Ability to communicate sensitively at all levels with patients, relatives and all staff including clinicians, this involves using diplomacy and tact.
- Able to work calmly under pressure
- An effective team player
Desirable criteria
- Knowledge of Millennium
- knowledge of ERS (Choose and Book)
Physical Skills & Effort Emotional Effort
Essential criteria
- Physical dexterity required for basic keyboard skills and handling of letters/documents
- Required to maintain concentration for long periods
- To deal sensitively with anguished and distressed patients, and their relatives, mainly by phone and on occasions in person.
- Has to contact patients to tell them that their admissions have been postponed.
- Ability to remain impartial and non-judgemental during conflict of sensitivity, stress and conflict.
Requirements due to Working Environment
Essential criteria
- Required to spend a considerable period of a working day sitting in front of a PC
- Flexible approach towards role
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Dymond
- Job title
- Clinic co-ordinator Team Leader
- Email address
- [email protected]
- Telephone number
- 01225 824839
- Additional information
Informal contact is encouraged, please contact: Louise Dymond, on 01225 824839
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