HealthJobsUK

Job overview

This role is to support the Gynaecology Department in all administrative tasks. This is a varied role which is centred around booking and moving appointments for patients, answering telephone and e-mail queries, preparing notes for clinics and resolving general administrative queries. The postholder will be required to cover the reception desk at times, being the first point of contact for patients when arriving and waiting for their appointment in the Department. The postholder may also be required to support the secretarial team by typing letters.

The postholder’s duties centre around providing an empathetic, professional and friendly reception service to all patients who are attending an appointment in the Department. The postholder will also need to provide effective administration duties working in a busy environment and be able to provide a comprehensive reception and administrative service in support of the clinical staff involved in patient care.

Main duties of the job

•    To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed. 

•    To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks. 

•    Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner. 

•    To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics. 

•    Scanning at attaching e-referrals into patients’ individual electronic records. 

•    To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems. 

•    To undertake audio transcription and typing of clinic and miscellaneous digital dictation as directed by the Department. 

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be  in the top 20 best hospitals to work for in the country. 

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.