HealthJobsUK

Job overview

We are looking for an experienced administrator who is enthusiastic and calm, to become part of B&NES Talking Therapies. We are a motivated and friendly team and we are looking for someone who enjoys keeping busy, and who would like to join our dynamic team. Working Monday to Friday, 9 to 5 and based at Bath NHS House, Bath, you will provide a wide range of administrative support.

As well as being an excellent team player with the ability to prioritise, you should have a good understanding of information governance. Strong personal resilience is essential.

Having experience of working with IAPTus would be an advantage, although full training is provided.

This role involves administration duties as well as telephone based work and therefore the post holder needs to have excellent telephone skills.  Reception cover may also be required as part of this role.

You will be the first point of contact for clients who self refer into the service, which is done mainly by telephone. Additionally, part of the role is having the ability to maintain an accurate appointment system for all practitioners within the Talking Therapies Team. The role requires an eye for detail and high level of accuracy across all elements of administration and data, including the maintenance of sensitive client details on the electronic patient management system – IAPTUS. You will also be collating appointment letters and ensuring that they are sent out in a timely fashion.

PREVIOUS APPLICANTS SHOULD NOT APPLY

Main duties of the job

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems 
including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system IAPTUS.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able 
to work within a team effectively and share work streams where appropriate. 

The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and 
they are accountable for their own actions – manager is available for reference but generally, they will manager their own workload.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. 

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.  

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.